Tile Barn

Frank and Jim have always been my go to for tile! It’s low pressure shopping with an endless selection! Such high quality with attention to detail, maintenance, and affordability. I returned a saddle that was broken during installation today expecting to have to purchase a new one. With regard to the natural stone I purchased, they offered me other more durable option first. Knowing my heart was set on this material, they gave me a new one at no charge and carefully explained how it can easily it can break due to the nature of the material and install. Jim took extra time to secure it in my vehicle. My only warning is their options and showroom can be overwhelming as the options are endless! I want to change my tile every visit, but I can’t say enough about the stock tile we have now used in 4 bathrooms and 2 foyers! So durable and low maintenance! I can’t say the same for the big box stores and the prices are more than affordable. They will listen to your design ideas and suggest the right plan! No wonder I see repeat designers there when I go! Getting samples is no issue either! They are very accommodating!

The store has more samples then you may think. Jim was very helpful, kind, and easy to work with it. Reasonable prices and overall good customer service.

Great customer service. They are not there to just sell you the most expensive tile but rather help you achieve your ultimate goal within your budget.

Jim Hoff is awesome always a big help
Thanks for all you and your crew do

Great quality products, very helpful staff and reasonable prices

Very helpful. Helped us pick out tile, quick delivery

Great place Jim hoff was awesome

Very helpful and knowledgeable

Staff very helpful

I would've given a better review based on my first impression however I would give zero if I could.

When we ordered our tile they were great helping us find what we wanted. But because of Covid our 3 bathroom renovations were delayed. Our dimensions were off a little resulting in more tile being ordered. When we tried to return the unopen boxes of tile, they gave me an attitude that my renovation wasn't completed in 30 days from my order. Also, everything in their store is considered a special order which they say said will take a week for us to know if the return in approved. They need to contact the distributor since they don't carry any tile in stock. Just like the other 1 star review. They mentioned their is a restocking fee. I am extremely disappointed since they were great when I first purchased everything and when I had to return my extra it was like they were a totally different store. Never again will I purchase tile there.

I guess just wanting to purchase a back splash was not enough business for them. However, it was important to me as I traveled an hour (each way), with the intention of a purchase. I felt insignificant and was offered no help or assistance at all. Person in the showroom was more interested in being at his desk, making and receiving phone calls, doing paperwork and even left me alone in the showroom Hard to believe since I was referred to them by a previous customner. You get better customer service and attention at Lowe's! Doesn't even deserve 1 star, but site doesn't allow me to leave no stars.

Horrible experience !! ... I bought tile for my kitchen and due to a change I wanted to return the tile. They charged me 25% re-stock fee !!! "OUTRAGEOUS" and it took 3 months to get the refund and they shorted me $22.85. When I called about the money they owed me the sales person was very rude and said "well that's the refund" ... SO I wish I went to Lowes or Home Depot because they don't do any of that garbage and you get full money back.