AT&T Store

Rose the store manager (I think) was wonderful and really patient. Her colleague Cece (I think that’s her name?) anyway they were both great. Thanks for making my experience great and due to your customer service I didn’t mind waiting. Keep up the great work ladies!

I was in need of a new Android phone, but due to all the supply chain distributions the selection of in stock phones was a little limited. I decided to go with an Apple iPhone even though I’d never had any experience with one. AJ spent two hours working with me to get my data transferred over from my old Android phone and setting up my new iPhone. For a non tech savvy guy like me that meant a lot.

I had issues with my new IPhone 12 Pro Max not texting or calling Androids. The AT&T store at another location couldn’t fix it and told me to take it to some other place that wasn’t AT&T and open up a claim. I decided to try the Bremen AT&T location and Dylon was able to fix it in less than 20 minutes. He was very knowledgeable and professional. I will always go to this location first in the future.

I was very impressed with the knowledge and professionalism of Rose. It's the first time I've ever walked into a "phone store" and had a very pleasant experience. I would highly recommend this store and staff! Also, this is my first time being an AT&T phone and TV customer!!!!!

Person was helpful

They put wrong otter box on my iPhone 12 and it caused problems until I made them change it out

This store does not care about its customers, doesn’t even pretend to care about them. Sorriest excuse for a store.
My iPhone screen was frozen. I came in and was the only customer, it was not busy. I told the woman my iPhone screen was frozen and she told me my only two options were buy another phone or leave to go to the Apple Store. I asked her to use their phone to call my husband before making a huge purchase like that. She wouldn’t let me use their store phone, because she didn’t want me to “tie up their line”. I used one of their sample phones to google trouble shooting tips. I told her i fixed it myself, and she wasn’t even interested on how i fixed it.

I waited in front of the store for 10 minutes for them to open. Five minutes after they were supposed to open I went and knocked on the door. The girl that had been there and saw me pull up to wait for them to open came to the door but wouldn't open it for me to come in. I explained that I needed to drop something off but she refused to help me at all. I still don't understand why she wouldn't open the door even though the store was supposed to be open already. She was VERY unprofessional and rude to me. I have never been treated this badly before. I will never return to this place again and will recommend to anyone and everyone that they should steer clear of this store.

The manager at this store should take a class on customer service. I will never go to this location and definitely won’t recommend it. Rose I believe is her name doesn’t even know how to represent the company. Has no clue on how to talk to customers. It’s sad the way she treats and talks to her consumers.

Att has the worst over the phone support and crazy internet. Hci is alot better

Got an iPhone 12 from them bc and paid $802 for it. Walked out the store and noticed it had a small crack in the screen. They said basically I have to pay for it when I haven’t dropped it. They said they couldn’t help me and I called another store and they are swapping it out for free tmr 🙄 trashy good for nothing group of ppl

DO NOT HO HERE. The lady is rude and don’t care about her (AT&T) customers. She said she couldn’t do what I was asking.
Went home called AT&T and got everything I was looking to do.

000000000 STARS

This is the poorest excuse for an at&t store been waiting almost an month for our wifi to come in and still haven't seen it on top of that when we call we get the run around like why are u working at a place and not do ur job !

Callled all morning only to get “leave a message” voicemail. Came by at 2:30 today and a sign was on the door that they would be back from lunch at 4:30, waited two hours and no one ever showed up….

Front door was locked and I had to beat on the door to get an unhelpful employee.