Dumais Plumbing & Heating

I have indirect hot water, connected to the boiler. Unless the boiler is on, that heats up the house with forced hot water (Baseboard), I won't get hot water. My boiler stopped working. Although, I don't need heat, I still need hot water. Yesterday, I called Dumais Plumbing and Heating about the problem with my boiler, that wouldn't fire up. Bruce Dumais, the owner, answered the phone. He was polite and professional. He assured me, he would send someone the next day (as it was already late to send someone on the same evening) to take a look at it. Next day, two technicians, George and Brian came. they performed diagnostics, trouble shooting the problem. They checked thoroughly and pin pointed the problem to the Aqua-stat. He contacted the part store for a new one. It would cost $400. George gave me an option, if I wanted to go pick it up and they'll install it or asked me if I wanted to install it myself? We talked about my capability and we decided, that I could do it myself. Before even I asked, how much would be the charge for the diagnostics, George said, "There is no charge". But I couldn't accept and not able to believe, that someone would spend time and not charging (That too, two techs...). I offered them to pay for the diagnostic charge, but they refused. These guys are great! They are honest and very professional. Finally, I insisted, that at least they have coffee and donuts on me. They reluctantly accepted.
In this day and age, when you can't readily trust anyone, it is so refreshing to meet honest professionals. It gives you HOPE. I will recommend Dumais Plumbing and Heating, especially, George and Brian with full heart and confidence.
Thank You George and Brian Again!
BTW, I went to the part store, bought the Aquastat and replaced it myself (It took me less than half hour). The boiler is up and running. I have hot water.

We own the Restaurant Souvlaki Zone on Branch Ave in Providence, and contracted Dumais Plumbing & Heating to do all our plumbing for the Restaurant and gas piping for our Kitchen Equipment. Bruce and his team, George & Brian did an amazing job across all aspects. They are professional, polite, responsive and do great quality work. We will definitely be using their services again in the future and highly recommend Dumais Plumbing and Heating to everyone.

Bruce was going out of his way!! He came at 2 am to fix my brother's pipes that had burst. Great job , very attentive and professional. Hope he will do the same for me with the big pipe job.

We had George find and repair a rather nasty tub leak. He was extremely professional and responsive. I feel we got great value for the amount and quality of work he did. We didn’t hesitate to use him again to help solve a heating issue with our furnace. I highly recommend Dumais Plumbing!!

Bruce, George, and Brian are the best. We have had them out to our house twice recently. Once for a hybrid electric water heater installation and more recently to have a shower system installed with a new toilet. Both times Bruce listened and delivered on everything we asked. Bruce knows his stuff.
We cannot be more pleased with how everything turned out on both jobs. George and Brian were extrodinarily professional and very polite. They were always willing to offer an explanation on what they were doing and their finish work was an impeccable. I would not hesitate to hire them again. Thank you guys for helping us out.

Dumais came out the same day that I called even though it wasn’t a true “emergency” - I just didn’t know if the issue would affect the ability to give my kiddo a bath. The two gentlemen came by and looked at my issue then fixed it. Price was fair. The guys were determined to help. Very pleased!

Bruce and George are the best. They worked with us on finishing our basement and made the recommendation to update our main sewer line going out of the house. They did a great job and were fast and on time with the work. I contacted them a few months later for a Navien combo heat and hot water upgrade. What a job they did! The system is amazing and is super efficient. If you need HVAC/Plumbing work done right and at a great price, call Dumais and Bruce and George will get it done!

Bruce and George of Dumais Plumbing did all the plumbing work for the remodeling of my main bathroom. Of all the subcontractors working on the project, they were the most communicative, professional, and detail-oriented. As a large project (involving moving all the fixtures) in an old house, there were plenty of unexpected curveballs; they were immensely patient and invariably came up with creative solutions when needed.

Had my furnace stop working and Bruce and George from Dumais plumbing were able to stop by the day that I called. After coming up with an action plan George returned the next day and was able to repair my heating service.

Thankful for Bruce and George responding to my call. In the future, I will not be hesitating to call Bruce and co for annual maintenance and any other repair needs.

Bruce Dumais is the 3rd generation of plumbing excellence since 1947. His father had him on job sites at age five... Of course he wasn't working but was learning.

He is a savant of his craft. He is well known throughout RI and MA for his superior work. He has trained and provided apprenticeship to many local plumbers who now own their own businesses.

He is a very generous man who has many of the same customers the span of 45 years.

He performs both commercial and residential work.

I know him well and his career history...

I am a satisfied and loyal customer... I wish there were more stars. This man and his business are amazing.

I had a plumbing issue and couldn't find anyone to help until I called Bruce at Dumais. He came right out and addressed the issue right away. Pricing was not bad either. Thankful to find a reliable plumber. Thanks Bruce!

Professional, on time and reasonable pricing. We will definitely call Bruce at Dumais with any plumbing issues we have in the future!!!

Bruce was so helpful and explained things to me in a way that made sense. Everything went so smoothly.

Prompt, professional,helpful and fair priced.

Excellent service replacing old pipes

Bruce is a belligerent drunk who when I tried to discuss my heater, proceeded to yell and swear at me and walk away rather than having a logical conversation. If you want someone to show up to your house smelling like booze and an ashtray he's your guy!