Carilion Clinic Family & Internal Medicine - Martinsville

I am sorry to hear some of the bad reviews! But I am grateful that I wasn’t treated like that! But my doctor she is very passion about my health! And she listen to me and she reminds me about some of my health issues. That need to be addressed! Dr. Buchanan she is a very good doctor and she doesn’t treat me like she is doing me a favorite. She is a blessing to me! I have waited to see her for several months as her new patient! And it was worth the wait!

Always a good experience. The staff is nice and friendly, I'm in and out reasonably well depending on what I'm there for. My doctor is knowledgeable about my health and care.

I have been going to this clinic for 35 to 40 years and the same doctor. I find the staff great to work with and very friendly and respectful to my needs. I highly recommend them.

Very Busy and I was still able to get Help from the Staff here and I definitely was Grateful for Everyone who works there. Thanks Carillon Clinic. Blessed folks working here

The doctors, nurses and staff are excellent. I have been with them for a year now and have never had a bad experience and i have had several appointments. They are always friendly and always fast and when you tell them something is wrong they do everything to figure out why and how to help you.

Carilion has changed my life and my longevity, starting Feb 2019. I had such positive experience with specialty services in Roanoke and Martinsville, I started primary care at the Martinsville location. They have yet to disappoint and I do not regret that transfer.

Streamlined records management so the check-in process just verified the Roanoke offices'/hospitals' diligent updates of all personal information for contact, identity, and ICE or medical advocate notification.

Spacious lobbies, so patients are not stacked atop each other, sardine sandwiched. As an asthmatic and immunocompromised individual, I appreciate the option to find a space further from infectious respiratory symptomatic patients.

Doors are hands free, again limiting infectious disease. Lobby was very clean. The CMA who called for me at the security door was courteous and efficient, without being loud or coarse. They verified my medication history thoroughly, and obtained my current concerns and symptom changes for my chronic diseases.

Dr. Cole was very adept at perusing my record, and pointedly honing in on treatments and new diagnoses in the last year of medical care. She addressed my new issues, ordered my prescriptions, and related to me on a personal level, something I don't require to be comfortable with my medical team, but my senior mother and additional family definitely need and appreciate.

Dr. Cole thought to inquire about comorbid diseases and symptoms I had in the past, their status and control/management. I wasn't judged when I expressed vanity for my appearance, or my sarcastic humor that helps me cope with my pain and other people, mentally. She was intelligent, humble, and funny. Glad she came to Carilion in Martinsville and I hope she stays. I love a good D.O.! I miss my direct primary care model of medicine I had in Carrboro and Chapel Hill, but Martha makes me less nostalgic and more present when I'm in the exam room with her.

MyChart is better maintained and setup for Carilion than I had at Duke. Staff responded to messages about therapies and obtaining records outside the Carilion clinics system quickly and with results. I lived on the phone with Duke Hub about my records outside Duke which still yielded no EMR update of the shared/transferred history and led to a fruitless, pointless waste of specialty co-pay and large amount of time and commute to plan being off work, losing income when I was employed. Guess private Duke medicine management is less organized than nonprofit Carilion? Wowza!

Quest Diagnostics phlebotomy team was once again capable, efficient, accurate, and friendly when I had my blood drawn, as they almost always are in Roanoke and Martinsville Carilion offices. Rechecks on my periodic repeat labs monitoring my diseases will be more accessible for me at Martinsville, so I don't drive further, or hike up to the floor I need through large parking decks in Roanoke. On high pain days, this is crucial.

Thanks Carilion FIM Martinsville, for being the difference in medical care and management, setting standards and providing excellent service, front to back, everywhere in between. If my second doctor visit goes well, I will refer one of my sisters and my mom here as well.

The staff at Carilion Clinic are wonderful and very helpful! Dr William Zimmer is extremely thorough with an excellent patient bedside manner! I travel over 40 miles here to receive my primary care and it is worth every single mile.

Clean very friendly staff not much waiting time

Professional and clean. Employees are compassionate.

Love these people and the Doctors

Many of times when I call for an appointment or to leave a message for my doctor, no one will answer the phone. I have waited up to 30 minutes before!

Love my doctor

The staff here is very professional and nice but the provider my son saw is not at all a provider I would recommend anyone to see. His name is DR. Jaf and he honestly doesn't listen to his patients. This provider does what he feels is best but not what's in the best interest of the patient. This provider treats the individual as a number vs listening to the patient who has had a condition for 20 years and knows what works and what keeps them healthy and out of the hospital. This provider doesn't listen he just follows guidelines and recommendations which tells me he doesn't treat the individual and what helps them he does what he wants. He doesn't do things that are in the best interest of the patient. So I would recommend not seeing him.if you can avoid it

Not too efficient. Long wait times. One office doesn't know where to send you for help. Too hard to find the place.