Pointe Coupee Healthcare

From the moment I decided to bring my mom to Pointe Coupee Health Care to be a long term resident, everything felt like I had made the right decision. Everyone from the admitting staff to the nurses to the aides was, and still is, so welcoming and kind to my mom. I always feel like she is treated with respect, patience and compassion.
The facility is always clean and smells nice when I drop in for weekly or bi-weekly visits with my mom. There are plenty of activities for the seniors to keep their minds and bodies active. I really appreciate the fact that the staff reaches out to my mom when I am not there to keep her plugged into life so she doesn’t feel alone.
I have never doubted my decision to bring my mom to Pointe Coupee. I know my mom is in good hands.

They always have my meds ready for me they text me when it's ready

This weekend I went for an unannounced visit. I was HORRIFIED of the non-existing treatment of my mother. I consider what I witnessed with my own eyes elderly abuse!!!! I had to ask for basic Humanity things and it was either ignored or done with the least effort.

If I could give this nursing home negative stars, I would. Every time I've visited my mother (I don't live in the state), she has been neglected. The CNAs leave their personal items in her room and use it as a break room. Her call button is rarely near her. She is left slumped in a chair or turned against the wall. The administrator is useless. He gets paid and that's the extent of his involvement.

If I could give negative 5 stars I would. I could go into all of the heartache and frustration my family has experienced with this place, but my anxiety level would soar.
During the time my mother was there, the place went through 3 head administrators, all of them absolutely awful! This place is run so poorly, it's a complete joke! And the level of cleanliness and care is a joke as well! DO NOT BRING YOUR LOVED ONE HERE!!!!!!!

The only thing nice about this place is private rooms. Residents are neglected, ignored, etc. My father in law almost died in there because of a very bad UTI. I had to request for them to do a urine test to check for a UTI. CNAs are always in the breakroom. The good nurses & CNAs are overworked because of the lazy ones. The only time they are on their game is when the State is in. That's when you can find all the workers & they are so helpful & attentive.

5hey need more nursing assistance because of the amount of care needed Goes unattended too often

Why is this facility still running despite the horrible treatment of its residents? Why has the state not stepped in?