Critical Car Care LLC

Chris went beyond the call of duty as he replaced an alternator on my vehicle in a timely manner. I highly recommend this business...

I highly recommend Critical Car Care! After a week’s stay in Michigan, as I was preparing to leave for home in Illinois on a Friday afternoon, my car wouldn’t start and I discovered that a critter had chewed multiple wires. I had my car towed to Critical Car Care. Chris stayed late Friday to work on it and came in on Saturday and Sunday to work on it since he knew I was trying to get home. He kept finding and repairing more damaged wires. He got it mostly fixed but since it’s a VW, it ultimately had to go to a foreign car shop for the diagnostic to find the final damaged spot. He recommended a towing service and a foreign car specialist. Chris worked with my insurance claims rep and communicated with me frequently to let me know the status. Chris goes the extra mile for his customers and will take good care of your car!

Our car broke down on the way from Iowa to Canada and Chris was the only mechanic that was available and willing to take a look at the problem. We had a broken belt and after getting the part and repairing the car for us, we were back on the road in time to make the rest of our trip. Chris was also kind and affordable. Thank you!

Again, Chris went above and beyond to help us with a vehicle repair issue. He helped replace a battery, at our home, since we didn't want to have it towed. It was also a difficult job to remove the old one. Always satisfied with the service and price.

Owner apologized greatly and made amends. He took on a bit too much work. I gave a poor rating at first as we were so made. Has had husbands truck there for 3 weeks now. Husband just tried calling again, no yelling. Chris tells him another customer called and complained about waiting 3 weeks and then hung up on him! No way to run business!

I was driving through Michigan on my way to the east coast and had an issue with my vehicle. Chris went above and beyond in looking after and fixing my vehicle. His efforts really saved me when I was in a helpless position. Would recommend to anyone.

Our Kalamazoo based company has multiple vehicles which require both complex mechanical repairs as well as routine maintenance.

Having used many other mechanical companies both large and small I can without a doubt tell you that every single other shop we have used either overcharge/ up charge erroneously, misdiagnose, or do the minimum possible while promising the highest quality.

With Chris being located in paw paw the drive/ tow from Kalamazoo was discouraging, but only initially. Our relationship with Chris has grown to the point of complete confidence and trust.

Chris not only knows an astonishing amount about anything from simple repairs all the way to high performance! But most importantly Chris is a genuinely good person who means well and actually cares about the well being of his customers!

Not only that Chris is a local Firefighter, which in my opinion is one of the most selfless things a person can do.

If quality, honesty and professionalism are what your looking for trust Critical and see for yourself!

Starter went out and lucky for me I got a tow in 30 mins to this place and he thankfully wasn't to busy to fit me in. Great guy and even came and picked me up when it was done.

I had a trailer tire on an old rusty rim that constantly went flat. Chris found and fixed all of issues involved, it now holds air. It kept me from trying to locate a replacement rim in junkyards. Thank you !

I would highly recommend this place. They minted 4 tires last minute for us. Great people and service.

Needed a last minute emergency brake repair before a long drive back home. Quick service at a fair price

Whenever I need maintenance done I come here and it is always great work. I appreciate the service and the price every time.

Chris the owner is always willing to help you fix your car at a fair price.

Excellent work and reasonable billing!

Quick friendly service, got a discount for referring a friend, even better.

Apppreciate this real old school guy Chris. Pretty quick and professional. Price is affordable. Русские, обращайтесь, Крис и его работа-вам понравятся.

Listened to me and provided possibilities as to my problem with my vehicle and scheduled an appointment. Very pleased.