Hertz Car Rental - Thornton - Washington HLE

Big Thank You to Josh and His staff They have been so helpful and Just the most amazing Humans I Love This Hertz location and Would Say If your car got hit and you need a replacement to hold you over it just need a car to take you around Josh and his team Got Your back I wish That Hertz had more personal people working in all their Locations even if you guys have to travel Please Skip the Hertz over In Englewood Colorado and Make the trip Out North I swear You'll be so Grateful for the amazing costumer service Sorry to Those Driving for Lyft and Need a Rental Car Only Englewood Hertz Rents to LYft . And That Location has the worst staff car and customers service. I suggest Working for UBER and Renting Thru Avis

Wasn’t sure what to expect have not rented from Hertz in years due to the crapshoot service. However we got an upgrade on the car only to have to take it back because the brakes were shot, was told if I wanted to keep the same size vehicle I would have to exchange at the airport. So after several attempts to call Hertz at the airport (no answer) I decided to go there walking in to about fifteen employees standing around doing nothing. I took the car that was given and left. I ended up having to extend my trip went back to Hertz in Thornton where Josh and his team gave me a bigger car at no additional charge. He said he felt bad that I went to the airport to exchange and they didn’t even try to help with a same exchange. All that said, I appreciated working with the team in Thornton giving them this rating However have decided not to ever rent cars from Hertz again.

This was best car rental experience that I have had so far. It was very easy to get my rental and to contact employers if needed to. Also was a smooth and easy return. Miguel was very informative on the process. Thank.

I got put through them because of a car accident, and the service was so dang good that I had to go back for a personal rental!!! Man the courtesy!!!! I'll definitely go back again.

Great Service. Miguel is nice and friendly. Took care of our rental needs and coordinated everything with my body shop

Quick and easy! First time using a Tesla and Miguel walked me through all the important features. Very helpful and friendly. I ended up needing to return the car after hours, and he informed me and made me feel at ease with that process. Thanks!

I rented a car here in the winter in December. Customer service was great The manger was very helpful. I was very pleased with everything. I will definitely rent here every time that I come home to visit.

Thank you
Sandra Mathias

Recently purchased a rental. It was the smoothest experience I’ve had with a rental company. They were so understanding each time I needed an extension. Miguel was the one who helped me the most. He was awesome! I recommend this location for anyone who just wants a simply experience with purchasing a rental!

Although we had some card complication, Gerard was not only willing to help us go through the pricing and process multiple times, but also provided a friendly and pleasant experience. He was an amazing person. Thanks again!

I didn't see a survey in my email so I wanted to post a review to say I had a good experience with my rental car. Thank you, Gerard Ostrander, for the excellent customer service. Happy New Year.

Good customer service. It was super fast and painless to return the car. The check in rep with glasses was nice and very courteous. The store was very clean. If I need a car in the future I will definitely come back to them. They also had the best rate at the time I booked. Good job 👏

Absolutely amazing experience from the moment I spoke with them on the phone has me in a rental within an hour of talking to them. Do not do business with enterprise do business with hertz!!!!! Thank you!!!!!

We initially had a reservation with this Hertz location, but because of complications with our booking, we ended up needing to cancel the reservation at the office. The attendant - I believe his name is Gerardo - was incredibly friendly and patient, and helped sort us out.

Have been having my car worked on and this location has been super helpful and friendly! No issues with any of my rentals and they were able to help me out and extend a rental for an extra day even when they were running low on cars. 5 stars! Thank you Andrew and Daniel

Amazing customer service They upgraded my car and also did not charge for returning on Sunday. Everyone at this location is more than friendly they are superb. I will always rent from this location. The manager came out and made the experience a 5 star. Thank you

I can't see why anyone would give this Hertz Location 1 Star Reviews. Daniel, Tim and Dave go above and beyond what is expected. They have always treated me right. Daniel and his Team even helped my sister out when she was visiting on leave from the Military. All of these individuals are very respectful and well spoken. I'll definitely be returning this location. Thanks Daniel, Tim and Dave for always providing service with a smile!

Had some issues with the vehicle but the men in the shop, I believe their names were Davey, and david or daniel. I cant remember unfortunately.
But those two were great.
I was very upset and angry over the vehicle issues and was kind of rude to them both, they both stayed calm and were very patient and understanding. They apologized and helped fix the problem as best as possible. I really recommend this location. The energy and vibe they carried was great. Super friendly and very willing to take in problems and handle them the best they can. Extremely fair business and totally life saver.
During pick up and drop off they had the best customer service ever.
I felt bad for getting so angry and snappy and greatly appreciate how they handled it all and reacted. Thank you!

First time Hertz customer... Expedia screwed up our on line reservation. They honored the price and upgraded us with another vehicle.. well done!

Picking up my rental was quick and easy.
Miguel was on point with everything.

Everyone I interacted with every time I went in was super friendly and nice. I didn’t reserve a car in advance but it wasn’t a problem. They were great about showing me different cars and helping me get the best one to suit my needs. I don’t understand all the bad reviews because honestly I couldn’t have asked for a better experience!