Herb Gordon Subaru

Bring my Subaru for an oil change. The advisor tapped on my window within 1min On my arrival. Super efficient. Loner is offered right away for a 2 hour wait for completion. I didn't need it. But it feels so good to know they have a backup plan for me. The waiting area is nice and filled with snacks and coffee. Upstairs an extra quiet lounge that also comes with a coffee machine that makes latte, cappuccino, espresso,..the free car wash put a perfect finishing on the visit....strongly recommended!!!

Just had a fantastic service experience at Herb Gordon Subaru in Silver Spring. I had a smashed side-view mirror. The service department quickly identified the parts needed for repair, got them ordered and set up an appointment for repair. They kept me informed every step of the way. The repair was done quickly and I had my car back in a little over an hour. They saved me about 30% over the original estimate by repairing a broken wire (rather than replacing an entire assembly). I couldn’t have asked for anything more. I have been a Herb Gordon Subaru loyal customer for years and this is an example of why!

The best car buying experience. Sue Ireland is the bomb. Sold us the car with no double talk; completely honest and easy to understand. Other dealers may want to visit her for some pointers. Same goes for Jim the finance guy. He made the purchase seamless.
Thank you to the team at Herb Gordon

Awesome first experience at Herb Gordon Subaru. Super friendly, knowledgeable and attentive. Price was right on what I was looking to pay and even graciously gave a military discount. My Forester was very well taken care of, washed and a quick detail. Thank you, Luis and team! I’ll absolutely be back for any future work.

I completed one review but wad uncertain if it posted. Nevertheless I wanted to commend Michael Crary on the outstanding service he provided. He was not only attentive, greeting me at the door but he also provided me with updates regarding my service. He actually showed me the nail that was in my tire. I will continue to work with Michael in the future. I even referred my daughter to him. She has a Subaru also. Thank you Michael. 😊

Herb Gordon was great to work with purchasing a new Subaru. Price was fair, staff was great—very knowledgeable, friendly & not at all pushy.

We compared several comparable vehicles before deciding on our Forester. Absolutely THE best value out there for the money!

If you’re thinking Subaru for your next vehicle, I highly recommend checking out Herb Gordon in Silver Spring, MD.

The service department was great to work with! Michael Goodman was very conscientious of repair costs and took the time to explain all of the options to me. I will definitely be bringing my vehicle back in the future!

Always a great experience at our local Subaru!! Herb Gordon Subaru in Silver Spring is always welcoming and warm to their customers!!

Luis is phenomenal! Always helpful, and explains things in details and in a manner that I understand.

Thanks for all your help Subaru fam!

I've been so impressed with the customer service I've received at Herb Gordon Subaru. Everyone I've encountered has been friendly during service visits has been helpful and professional. Many thanks to Luis Prada for ensuring my recent warranty work was done well from start to finish. I'd highly recommend this dealership.

Service was quick, easy, and transparent. Luis P was very helpful as well. A nice quiet upstairs lounge with desks good for work if you wait at the dealership.

Greg and Michael were both very accommodating. I appreciated the loaner car and the excellent service and communication with me about my vehicle. I even received a complimentary car wash! Thank you Herb Gordon Subaru, great work!

M. Carey helped me out today and he was wonderful. I emphasized that I really needed to be out at a certain time and he made sure that happened. Always a pleasure dealing with the guys at Subaru .

My car notified me I needed service. Rodney was my service advisor and he advise I only needed an oil change. He did advise me on my next visit, I will need some brake pads. He was extremely friendly and courteous

ALWAYS EXCELLENT!! I've been coming to Herb Gordon Subaru for 8 years and they have never disappointed me. Everyone is knowledgeable and extremely courteous and respectful. The staff are genuine and I've always gotten fairly priced and quality service.

I’ve been going to Herb Gordon Subaru for service ever since buying my Impreza from them in 2019. It’s a bit of a drive but so worth it. They are always kind and polite and don’t do more than my car needs - I can trust them to tell me if I can wait on something. I highly recommend them.

I had an unexpected problem with the power window so I dropped the car off and worked with Luis Prada. He explained possible problems, was very professional and patient with all my questions. Luis is a great example of why this service department is the best. Thank you!

Visited the dealership for an inspection after hitting a deer. I am out of state visitor and I didn’t buy anything here, still the staff were very helpful and professional. Ended up with a complimentary inspection and wash which was very nice. I would definitely buy a Subaru from them if I am from around here. Ken Hanscom is a gentleman.

I consistently have an excellent experience having my Subaru serviced at Herb Gordon. Today I took advantage of their no-reservation express service for an oil change and free multipoint inspection. Used one of the desks and WiFi in quiet room while waiting. Got friendly and knowledgeable treatment by service advisor Luis Prada, who explained what needed to be dealt with today and gave me a heads up on things I should address at my next oil change. Sent on my way with a free car wash.

Luis Prada was God sent. He went far and beyond.... to put a smile on my face on Saturday.

I drove in after service hours as I had mixed up the time with the sales department. I had a tire with a big nail and had no other means to get by during the weekend and on Monday.

Even though he was officially "off the time-clock".....even though the "loaner-car department" had officially closed for the weekend....I still walked away with a loaner's car and a service request placed in the system.

His awesome customer service and kindness to me was far above any service ever experienced. I will never forget it and I pray that God rewards him so.....

Rodney, my usual Customer liason officer has always been awesome and I have to thank him for all that he has been doing for me over 5 years now. Thank you Rodney.

Always,
Chioma.

Today I had an excellent experience at Herb Gordon Subaru dealers when I took my subaru for oil change, tire rotation, multipoint inspection. I feel this was possible because of Mr. Vitaly khlebnikov who was advising me about the services needed for my car. Mr khlebnikov, I think is a good asset to the dealership as he sent me satisfied with the service making sure I return back.