Frontier Health - Hawkins County Mental Health

This is such a wonderful place. John is AMAZING! Connie is AMAZING! The receptionists are AMAZING! The wait time is almost non-existent, which is appreciated. I leave my appointments feeling like a huge weight has been lifted off my shoulders. I would recommend Hawkins County Mental Health 10/10 times to someone in need.

It's good. 🖤🌻

Just had my daughters first appointment for medication. We seen the nurse practitioner Connie. I did not have a good interaction with her at all. My mind is blown by the way I was treated and talked to after finally deciding to try medication for my daughter. She was very rude and I felt very judged by her. My daughter was too shy to speak to her. So I spoke for my daughter. The way she questioned me and spoke to me as if I was ignorant was unacceptable. I do not recommend seeing her. I hope no one else has to experience what I did especially in front of their children. We will not see her again.

I am just now able to post this review, due to everytime I think about the last appointment I had with Constance Lackner the Nurse Practitioner who was supposed to help me deal with the depression and anxiety the murder of my son had caused me. I was sitting and speaking with her and she looked up from her desk looking me in the eyes and stated SO YOU SAW YOUR SON IN A STATE OF DECOMPOSING AND THAT DID NOT GIVE YOU CLOSURE. Never in my life have I ever witnessed such cruelty. Needless to say I refuse to see her any longer

I wish I didn’t even have to give one star. During an appointment, Connie (doctor) humiliated me by making an off-handed passive aggressive remark about my condition (mocking the severity of my anxiety) with my son and a student/assistant in the office. I called once recently, during a mental health crisis, to make an appointment with the doctor. Her nurse, Kathy, very condescendingly, proceeds to demean and belittle me by unnecessarily informing me that Connie isn’t my personal therapist, and I need to get an adult coloring book, and snap my wrist with a rubberband to fix my panic attacks. Kathy also told me my only option with my severely autistic and MR son’s behavioral issues, is to call the police. (How foolish of me to believe trying a medication change or adjustment was a better option than potentially having him traumatized, tased, or potentially killed, over something he can’t help or control). I would rather go without any treatment at all, than to ever have to deal with that doctor and nurse again. They’ve mentally and emotionally damaged me to the point where I refuse to reach out to anyone for help now. These two people, especially Kathy, have ZERO business being in this line of work.

My daughter called in and made a formal complaint against the nurse, on my behalf, but no one ever followed up with us. Clearly, it’s standard procedure to treat patients terribly.

When Angel was my doctor there, I felt listened to and helped. Angel was sure to see me at least monthly, if not more frequently. The new doctor never listens, undermines what i have to say constantly, and doesn't even try to find the right medicines for me.She would rather tack on more and more prescriptions instead of fixing the issues at hand.
I tell her i havent had medications for a week and that im having withdrawal symptoms and get told "oh no youre not."
Uhhh...i think i know my body a little better than you do. She also constantly gives me incorrect information regarding my medications. Find someone who knows what the heck theyre doing. Today was my last appointment there and ill never recommend them to anyone

They change doctors every year!!! Once you get established with a doctor and the doctor has you on the right medication and understands your mental health needs THEY LEAVE!!!! Dr. Paige Reed had helped me more than any other doctor they have ever had and now she's gone!!!! So now I have to start all over again with another doctor.

They never answer the phone!!!!! And also even when someone finally does get in, they do not help people like they should. We need better doctors around here that actually understand the illnesses! Oh that would be really great.

I've called for 3 days this time and can't get them to answer the phone at all! Someone doesn't wanna do there job and they need to get people that know how to answer calls!!

Horrible Experience trying to get help here