Clermont County VA Clinic

I am new to the VA Healthcare system and had my initial primary care visit today at the Clermont County VA Clinic and I was very impressed with the quality of care I received. The doctor was very thorough, listened to my concerns, and performed a detailed medical checkup. The RN and LPN were also very thorough and I felt they did their job great. The Check-in and Check-out staff were friendly and helpful. The "Vampire Team" who drew my blood for the lab work was awesome; I didn't feel a thing. Great job Clermont County VA Clinic! Keep up the great work!

I have been going to this clinic since it opened averaging 9 visits a year and think the world of the people that work there. Always professional, caring , concerned about my hearth types. I have never had to wait more then 10 mins past my appointment time. Very clean modern facility

I have been coming to this facility since 2016, amazing staff.I genuinely feel heard and cared for. Dr Neff and his team are great professionals easy to talk to and my mental health specialist is amazing as well!

Dr Neff is my husbands Dr..he is very thorough listens..GREAT DR.

People are great. Service is good. Appointment schedules are kind of full. They make every effort to accommodate you.

I’ve always had top-notch service at this VAVA quick appointment times and attentive caring doctors

They offer quick and friendly service that is very uncommon at most VA facility.

Best VA clinic I have been to in the area!

Great people! Treat folks with the up most respect!

Everything was done in a polite timely manner in these trying timed

Great people who go above and beyond to help.

People are nice and professional, but appointments, take 1-2 months waiting period to see my doc. Also, you don't have to spend all day at the clinic once you get to your appointment, like with other VA facilities.

Now I have been going there a year. I called for 4 weeks when very sick, possible flu symtoms 2 months ago. Could not get in. Multupule messages sent requesting a call back for an appointment. I was forced to use my tricare doctor. I had a severe upper respitory infection. So 5th week I saw a Mercy Health doctor. Last a week after the visit. I did mention I would leave a negative comment. The doctor did call after I stated to the nurse that I leave a negative message. He did not like what I said, and stated people fall through the cracks. Remember I called multipule times, had the Cincinnati VA send computer notices 8 times to my doctors nurse. This facility has a major problem with scheduling. Went to Mercy health and had to pay for appointment and medications. Poor service by Clermont
Edit: went in to make an appointment. Head nurse chastised me for not having a computer reference sent in. I cannot just walk in for an appointment. Still seen within that day.
Edit:called to make an appointment. Month waiting to see the doctor. Yet had an opening under 3 weeks out. I kept asking to be scheduled. Minutes refused to schedule me for an appointment due to being so far out. This a year later. No improving on scheduling at Clermont

Sad to report terrible service. On hold for over 20 minutes, had to call over 10 times to reach someone to help. I was asked at least 10 times my name and information. I was given a month wait for new appointment and then cancelled 2 hours before the appointment and rescheduled for a month later. I requested an outside doctor because it had been more than 30 days, but because they rescheduled me they said my previous 30 days didn’t count. Absolutely amazing.