Bank of America (with Drive-thru ATM)

Following an unfavorable visit to a neighboring branch, I made the decision to try this branch. I am pleased to report that I was assisted by two sharp professionals, Ms. Molly Niebur and Ms. Talia Hamlin, both of whom were most helpful. My business involved a trust account and I was impressed with their attention to detail and competence. If you have experienced a less-than-satisfactory visit to this branch in the past, I encourage you to reconsider. I am very pleased and I believe you will be also. Thank you for reading.

I had the most amazing customer service yesterday at Bank of America! Ruth Ann definitely took a lot of her time out of her morning to help us with a very difficult situation. I did not have an appointment and she took time to work with us any way! I cannot thank her enough; however she deserves to be recognized for her quality customer service! This is what makes me want to begin working with Bank of America solely! In addition Susie also spent time out of her day helping us as well! She worked through getting all the final details resolved. She was amazing! She took care of getting things resolved! Thank you both for helping us yesterday!

I am giving BOA 5 start for this location service. (Due to COVID many banks have long delays and wait times so I am excluding that from this review. There is usually a 5-15 minute wait whenever I go.)

Every person I have worked with is kind, friendly and helpful. The are always able to handle any request I go in there with. Additionally, if there is a way for me to do what I am doing in a simpler fashion they will l advise as well. I appreciate their help as they have shown some ways to mobile do things and save time.

I would recommend to anyone and just advise there can be a bit of a wait at times.

A note to corporate about this location is that they need to do better sound proofing. The shape of the ceiling allows for echoing and throwing of voices across the room. Specifically, the cubicle with no roof on the left hand side when you walk in. You can hear the conversations in that cubicle quite clearly in certain parts of the bank. The team in the bank has advised corporate but corporate has not taken actions to rectify. If I was discussing personal information in this bank I would insist on using one of the offices with a roof.

I made an appointment online for opening a new checkings account and the process was simple and smooth. The staff was very kind and Mr. Kraig was very helpful.

Truthfully, most of my business with this bank has been online or ATM. Have not experienced any problems in those areas. The times that I had to go inside to conduct my business, I have always dealt with very cordial people who got the job done efficiently.

I want to say thank you to Jennifer, Juanita and Sydney for exceptional customer service. They have all gone over and above for me and my team in various scenarios to get things done, even when the branch is under staffed and staff are overworked. Thank you ladies, your extraordinary efforts are being noticed.

Been banking with them for years. Good service

Great service and friendly staff.

Hit or miss as far as how helpful and friendly staff can be. Mostly they are helpful. I have had to wait really long times for service, though.

I had to wait a while.

I’m trying to pay off my mortgage and nobody ever answers the phone to schedule an appointment. I’ve been with them since they were Nations Bank! Every time I’ve been there theirs only one teller and a line of customers complaining, feel sorry for the teller. Now they charge me for checks, two books for $15. Hate to complain just want to pay off my house.

Drove up to the drive thru window, waited 5 minutes, no one acknowledge me. Drove to the front of the bank, walked inside, ask girl if they still used the drive thru windows, she said yes, you have to ring a bell if the girl does not wait on you, poor customer service, worst service I have ever had at Bank of America.

Understaffed.

I am the executor of a relative's estate and opened an estate account up at BOA. As there are minimal transactions, I have not gotten checks but went to get a cashier's check today for a tax payment and BOA charged $15 for a cashier's check. I got one recently at NC SECU and there was no charge. I would highly recommend avoiding BOA!!!

Called and entered the hold and ring prompt for 20 minutes on Friday as I need To confirm that my foreign exchange had been completed and i could pick it up. Would not answer the phone.

Despite her impeccable banking history and near perfect credit score, this Bank of America branch closed my wife's account and refuses to tell us why. When we ask they just say "We reserve the right to close any account at any time for any reason", "Yes but why did you do it?", "We reserve the right to close any account at any time for any reason". Infuriating. Customer service is horrendous, banking practices are ethically bankrupt. We have contacted an attorney and filed a complaint with the FTC. Skip the drama and use a local credit union.