UScellular

What an amazing experience! Angela was fantastic!
We would would recommend the Roscoe UScellular office and especially Angela to our friends and family, what a positive experience.
We dreaded going to the cell store more than visiting a used car lot.
Angela was very prepared. She contacted us ahead of time to make sure she was ready with what we were lookin for. When we got the she was training a new rep (who was doing very well) had several more people walk in right after us and did not crumble under the pressure. She made sure everyone felt welcome and not neglected, while making us feel like she was taking care of us 100%. That is unheard of in this day and age.
After she helped us find exactly what we were looking for she advised how long it would take to transfer the phones, from our ancient S10 to the new phone, so we could slip out and come back later. Of course the S10 would not cooperate and took forever, but Angela kept us informed and updated.
When we came in to pick up the phone she was happy to answer a myriad of questions we had about the new technology and was very patient as we checked things and asked questions.
It was refreshing to work with someone as knowledgeable and personable as Angela. If Samuel was paying attention to what Angela did and how she did it he will do very well!
BTW, we also now wish visiting the used car lot was as enjoyable as getting a new phone and plan.

We had such a wonderful experience with Angela Slove. She was so friendly & professional. We had an unusual situation & she was able to help us quickly. She was so kind. US Cellular is lucky to have her in Roscoe.

Angela slove is my go to person, helping me greatly with everything I need help with and usually she takes care of me in one visit. I rely on her expertise and great personality while she fixes whatever I need.

Thank you Angela S. (Roscoe store) for getting me all set up with my wifi plan. You where very nice and professional with knowledge. Also, I appreciate you helping me out with my phone as well. When I'm ready to get a new phone I will definitely be back to receive help from her.

John and Angela are the best! My mom and I went in to upgrade our phones and let’s say, we don’t know much about phones 🤣. They were very patient with us and answered all of our questions without sounding annoyed or trying to rush us! Great experience and walked out happy!

Tricia (at the Roscoe, Illinois store) so knowledgeable about the different types of phone plans and I’ve been to other stores in my home state of Wisconsin and always feel like a number not a valued customer who sits down with you to try to get you the right plan for your budget and very thorough with her products and explains everything in great detail that’s why I only come to her for all my families needs and the hour drive is worth it! Always a leave satisfied!

As a customer of US Cellular for the past 7 years-ish, I don't really have to reach out to the customer service with a few exceptions every few years:

About 5 years ago I had a terrible experience with this location. I went in to get a new phone with US Cellular. It was insured but I had an accident. When I went to utilize the insurance, the agent who had helped me a couple weeks prior, lost the paperwork, and basically told me it was a lost cause. I was truly disappointed in my experience and looking into switching phone companies.

Step in, Angela Slove. We were lucky to connect with her at the Rockton location. Honestly, our family wouldn't continue to use US Cellular without her. The company has a way with making their phone bills so complicated to understand its like they are written in a different language. I trust Angela implicitly when it comes to questions regarding our plans / phones with the company. She is knowledgeable and always has our goals & values in mind. She helped us with consolidating a family plan when we lost a relative in the last year. And then again, later in the year, helped us over several days of answering incessant questions and requests of quotes to upgrade new phones. She really goes above an beyond customer service. Our experience with her has been the best we've had in any customer service environment. When we need questions answered, we seek her out at the store. If she ever leaves US Cellular, we would likely change companies as well.

Angela Slove was so helpful in my transition. I feel she went above and beyond to make me happy. Coming from a very bad mobile carrier to you was made to be not so terrible due to Angela. I told people I was coming back to her, due to her personality and helpfulness.

My son needed his original phone number transfered from T-mobil. Angela Slove, with US Cellular, worked through this with us and was absolutely amazing and patient jumping through all the hoops that T-mobil put us through!! Thank you so much Angela Slove, with US Cellular!!!!

You wouldn't believe the disaster of my holidays, they all were forgotten when I was attended to by Angela. Truly, one less thing to worry about when my cellular tribulations were resolved. Thanks so much 🙏

I had the most amazing experience with help from Tricia , Angela and John at the US CELLULAR branch in Roscoe to set up my new phone and IPad. They all went above and beyond for me and I am grateful for such awesome customer service and support!!! Thanks guys!!!

Trisha was very patient with us we were buying 3 phones. She is a great sales person.
Debi Cron

Angela Slove was extremely helpful and friendly and not to mention this location accepts Apple Pay.. Definitely recommend stopping in she’s awesome.

So great. Love Angela Slove. She's so nice and helpful to seniors. A winner.

Angela was really helpful and took her time with us plus all of our questions.

Tricia at the Roscoe is the best! She really took her time to help picking out a phone and helping me set it up
She was extremely helpful and I will let everyone know to come see her! This was definitely the best experience I have ever had
Don H

Angela Slove is a fabulous agent for U. S. Cellular! She has helped us two or more times with specialty situations! Thank you Angela!

Angela did a great job and was very helpful especially with my dad who purchased hated his first smart phone

I highly recommend working with Angela Slove. She was so sweet, helpful, and honest. The entire staff there is friendly. This store is worth the drive there.

John and Angela were both awesome! Very knowledgeable, patient and helpful!!! Had a very nice experience!