Erie County Auto Bureau DMV

I was able get my title & address change taken care of in a prompt fashion, without even having an appointment. Unsure of what I needed, I was called up to speak with Arthur, what a blessing! He helped me in a variety of ways, & never even asked me to fill out anymore papers, saved me money, & his customer service was top of the line!!! Thank YOU Arthur for having such a beautiful soul & Thank whomever raised you for me...

My wife and I had a very pleasant experience. The clerk at the customer service desk was very friendly and helpful. We were dreading going to the DMV but we were in and out in less than half an hour.

Surprisingly easy going. It definitely helps if everyone does their part including making reservations, bringing all the correct paperwork and most importantly be kind. We all come in here stressed out on both ends, employee and customer alike. The DMV doesn't have to be a scary, terrible place.

What a great experience walking into this DMV! Everyone was pleasant smiles the whole place was calm with all the people present,, at least 30 people. Supervisor(Chris) great customer service, pleasant, kind and answered all our questions. Cashier happy smiling and pleasant. We were in and out within 15 minutes. Thank you and keep us the great work!!

Haven't been to DMV since prior to The Pandemic...Quite pared down...No booklet or pamphlet displays... Protective Plexiglass Barriers in place... Minimal people...but Effective.
Overall, pleasant experience!

Had a 9:20am appointment on a Saturday morning. Arrived at 9:00, used the kiosk to sign in, called at 9:15. Had an extremely friendly woman assist me, got my paperwork, picture for the enhanced...Bam! Out at 9:30. Place was packed... make your appointments people before complaining...

Went on a Saturday, it was a little crowded. But hey! Which government office isn’t? The staff was very helpful and there were so many booths that my number was called within 15 minutes of me walking in the DMV. They even helped me with my questions. No one was rude unlike the employees in other government offices.

All the employees always keep the customers in order and helps out to best of there ability

I made an appointment to renew/lic/enhance. I was called right on time. Even though I failed to follow the directions on the Kiosk, the two ladies who took care of me were patient and friendly! I was in and out in 30 mins, even with my error.

I went to another dmv office, they are well known for not doing their job and bad behavior, so rejected my documents for very silly reasons. However, my friend ask me to go this location they are very good people. I got the token at 7:15 and at 7:45 got my registration in hands. Lady at counter 11 was very polite, knowledgeable and kind hearted. Bottom line: Not all Buffallo dmvs are bad..

Went in to change an out of state license and registration and everyone was very helpful and professional. Despite having a lot to do they did it quickly and efficiently.

In my almost 20 years of DMV experiences...this one was by far the best!!! Greeted with a smile and a joke that was pretty funny by Patricia at the information desk...she then kindly and patiently helped me figure out what I needed to register my new trailer. Pat got me the paperwork I needed to start filling out and a number so I didn't have to wait longer. My number was called before I finished filling out said paperwork and Camilla was so kind to let me stand at the window and finish filling it out while we chatted and she helped me with parts I didn't know. She got me all set up in about 15 mins from walking in to walking out. Like I said BEST DMV visit ever!!!! I hope you get Patricia and Camilla...wonderful wonderful ladies!!!!

There was a ton of people there today but the employees did their best to manage everything. All guidelines followed and the lady out front directing traffic was super nice All things considered, they really do a great job there.

Its the DMV people. Come prepared and you'll be fine. Come unprepared and crabby as hell and you won't be. Busy on a Saturday, as any place normally mon-fri would be. If you plan on a Saturday make sure it's not a holiday weekend or they'll be closed. Just like the bank. Common sense. Long wait but that's not really their fault. Be kind and have a good attitude and you'll get it in return.

Surprisingly efficient, we had an appointment for 7:00am and they met us in the parking lot guided us in all while maintaining social distancing. Less than an hour for 2 learner's permit applications, testing and paying with pictures included.

Diana took care of me on Wednesday, October 25th, about 3:15 pm. Total time from waiting to completing registration was 5 minutes. Most pleasant, competent person I've ever dealt with at the DMV. ❤

Needed to renew a license and the whole process was super fast. In & out. Compared to DMVs in NYC, this place was a breeze. In NYC it takes around an hour to do anything.

They were very patient even though my paperwork was finished 1 hour after close. Excellent job to the ladies helping me with the lease transfer!

We were very happy i and my son. they were very accommodating and gracious to us ..the two African American women working there were outstanding!!!

very organized and due to eating appointment made it a very easy experience I remember times going to that particular location and it being at least a hundred people in line I believe that having an appointment is better it eases the frustration of being at the DMV