Ortega Quality Mechanical

Jake Ortega and his team are awesome! Got in touch on a Thursday, had Alex out on Friday to inspect the problem, and scheduled for a split system install on Monday. These guys moved their non emergency calls to the side to ensure my family and I to had running A/C again. Alex #1 and Alex #2 were super knowledgeable and worked quickly. They pulled out the old units and put in the new ones in about 6 1/2 hours. The work they did was very clean and the new A/C is running like a dream. Besides the great customer service and great work, the price was much more affordable than these "big name" companies. I would 100% recommend Jake Ortega and his team to take care of any HVAC issues you need. Ill definitely be calling them out to do my tankless water heater when I need it.

What a great company! Riley on the phone and Alex who came out were both lovely, lovely people. Everything was so easy and stress-free because these two were so friendly, helpful, and professional. Alex was very knowledgeable and made sure to double check everything so that we would know he was diagnosing my issue correctly and fixing the right thing. I always worry I will be charged for things I shouldn’t be or overcharged and that was absolutely not the case; I felt I was in wonderful, trustworthy hands with this company. Highly recommend!

I would love to commend Jake and his team on the excellent service I received. This was a divine appointment for sure! Let me explain... My mom's water heater went out. I stopped at Lowe's to get a new water and to set up an install. Jake and Jordan were in the isle as I approached the Lowe's team member and they overheard me asking about a 50 gallon water heater and requesting an install. Jake approached me and said that he could do the whole job for $2500 and they could do the job that very day. After a quick thought, I agreed and he gave me his contact info. Requested that I take a couple of pictures of the water heater since it was located in the closet, send it to him with my contact info. I said I would and did just that. ( By accident, I sent the pics to the office number instead of Jake's direct line) Jake contacted me within a couple of hours, following up with me directly. He rearranged some things for that day and fit my mom's water heater replacement in that very afternoon just as he said he would! Michael and Jordan were the technicians that did the job, and they went over and above for my mom. They were professional and respectful and very sweet with my mom. I would recommend this company and this team to anyone. Thank you all for the service and the great customer service!!!!

Tawnya Fritts

My experience with the Ortega Quality Mechanical team was excellent! From the first phone call to the time they left my home. Jake accommodated my schedule and we arranged for service quicker than any other companies I had called. After replacing my outdoor leaky faucet, the team also checked some other indoor repairs I needed and fixed my garbage disposal! No more searching online for a dependable plumber, I've found my guys!

Jake Ortega, the owner, was so responsive and friendly! A true professional 😃 He got back to me immediately and fit me in when they had a cancellation, which was so awesome considering how booked up everyone is! Anthony, his tech, came over and fixed my leak problem super fast and was fantastic! If you are looking for a High quality plumbing service With excellent customer service, look No further! This company is legit and local! Thank you so much for Helping me!

I had a leaking toilet and the shut off valve would not work. Not an emergency, but I hate wasting water. I called and spoke with Jake, the owner. It was my first time calling but he said he would fit me in later that day and would call. He did as promised and arrived with Kenneth, the plumber. They both fixed it quickly. They were both very nice, polite and professional. I could not be happier with either one of them or their work and the price was great. I highly recommend them.

Above and beyond. We used the Ortega team for a new swamp cooler. The consult was very informative. They were clear and professional about what could be done on our house and gave some suggestions for future improvements. The installation was seamless. We had a question about a strange smell after install and the owner came over to reassure us that it was just the new pads. The day of the swamp cooler install our oven and microwave electricity went out and while it was just a coincidence, the owner took an hour out of his day to troubleshoot. These guys are unbelievable. It’s refreshing to have quality service, kind hearts and a reliable plumbing team. I recommend their service whole heartedly.

Outstanding company. Needed a heater replaced in Jemez and the ducting repaired. We also needed another company to clean and sterilize the ducts. It's almost impossible to get someone willing to make the drive. Karen went above and beyond to get everything we needed, taken care of. I highly recommend Ortega. It's refreshing to receive such great care and professionalism from a mechanical company.

Ortega Quality Mechanical is a great company! After selling my house, I needed inspections and servicing on the hot water heater, furnace, and cooler. They were professional and knowledgeable while providing high quality work with attention to details. I will be recommending them to my family and friends!

I couldn't be happier with the work that was done by Ortega Quality Mechanical. Jake Ortega and his team are exceptional in terms of customer service, responsiveness and consideration.

Kenneth and Anthony spent a number of hours in my home working fast, cleaning up and did a flawless job at a very fair rate.
Real professionals. No matter the job I need done I'm going to call Ortega Quality Mechanical first.

I have an old Mossman home so this is my 2nd time using Ortega Quality Mechanical. Jake and his team, Ken and Rob were absolutely great! I had an appointment to have a faucet fixed when it busted. They showed up right within the time frame they said they would and fixed (and upgraded) my exterior faucet and pipe.

Thank you for such prompt and professional service! I will always use this company for any plumbing or remodel work I need done.

5 STARS!!

If I could leave 6 stars, I would ... Jake and his team are amazing. They were first recommended to work on my well connection to the house - they fixed it as quoted - and then they worked on our radiant floor heating system, flushed the system, and did trouble-shooting on a bathroom floor that was not heating - they fixed it - and then our kitchen sink went on the fritz and they rebuilt it. We love these guys.

My first time using Ortega's they were recommended by my next door neighbor. We had an emergency as the faucet for one of our showers would not turn off on a Sunday night. In the process of turning off the water at the meter my neighbor was leaving and told me about ortega's. I texted them that night and they actually answered the text and had somebody out here the next morning early. The young man was professional and friendly the repair was all taken care of and we were back in business. Great all around experience.

Jake is an amazing very professional technician. He was able to fix the issues we've had for years and have spent thousands with multiple companies. He can do plumbing, hvac, & drains. So its really nice to have a loyal technician that can do it all instead of most companies that send someone new every time. If you're looking for a loyal tech to fix or maintenance your home or families homes Jake is the guy!

Jake installed a furnace, some duct work, a water heater, and also a complete repipe in my house. That’s a lot to trust somebody with. I’m very happy with Jake and his crew.. they are trustworthy and just nice people. I have felt 100% comfortable having them in my house, and in fact looked forward to them being there. Jake is a good guy! Of course everything passed with green tags too. Thank you Jake.

I had what I thought to be a minor water leak and Jake, the owner, and Kenny came out on a Saturday and did a visual inspections. Once I had the water leak located outside my house they came and fixed it within 2 days.

Well, that wasn't the end of my nightmare. 3 more leaks were eventually found underneath my tile and cement in my kitchen. Jake and his crew moved things around on their busy schedules and always fit me in, sometimes at the risk of delaying a commercial job that would bring them more money.

Jake, as well as everyone on his staff always returned my calls, always showed when they said they would and most importantly were honest, hard working and really know what they are doing.

If you need any kind of plumbing work, water heater, or HVAC work done and you don't contact these guys first then you are doing yourself a huge disservice.

David Miller
Albuquerque

Very satisfied with Ortega Mechanical because of their professional performance. I had two commodes replaced and they completed the task in a timely manner. I was impressed with the courtesy they showed and how clean they were. I highly recommend this company for any of your needs.

Jake and his crew came to install Navien tankless boiler/hot water heater combo. Jake is a good communicator. He took initial steps to bring me information and brochures about the system, and contacted me daily to coordinate work schedule. Only negative comment I have is that it took longer to install than initially quoted. However, he and his crew were thorough, did quality work and cleaned up after themselves. Once work was completed Jake took time to review system with me and answer all my questions. Nice detail was providing us plug in floor heaters to use until system was operational.

They have been amazing every time I've had to use them. If a message is left, they call back usually within the same day and they are super quick and flexible with scheduling. They are very helpful and great at explaining everything so there's no surprises. I won't be using anyone else for all of my heating, cooling, and plumbing needs!

Thank you guys so much for everything!

Jake and Robert just finished up at our house putting in 2 Aerocool units. The house is so cool, super noticeable. The service and professionalism was outstanding. They ran into some extra work that we didn't realize needed to be done and they did it without any trouble. These are the guys to hire.