T-Mobile Authorized Retailer

I came in recently for some information on the new iPhone that I saw in a commercial, and Skyler was the first person to offer me help. I’ve been to countless T Mobile stores around the area and after being to those stores, I was considering moving networks because everyone had always treated me like a piece of their paycheck. But my most recent visit with Skyler completely changed my view on T Mobile and he is the sole reason I will be staying with T Mobile. He was more than happy to answer every question I had and he showed genuine interest in my personal life as well. If you are in the area and are considering switching to T Mobile, go to this store and ask for Skyler.

Manager Travis and Sales consultant Lakeshia were extremely helpful when i switched to sprint from another provider. I went in once for phones, then went back a second time for a watch. They were fast in getting me in and out. Their customer service was a big factor in me switching. i highly recommend this store

i had one of the best experiences here, i thought switching from verizon to t mobile would be a pain but skyler made it easy as can be and id recommend this store and def rep skyler to anyone who needs a phone.

A new phone recently purchased out of state was having network problems. I brought it into this store and in no time they had it corrected. Friendly staff and they were quite helpful. Good job!

Very pleasant and great results, got my issues resolved and made an appointment for other issues, very happy with the service..

Go see Travis! He is the bomb!!

Great customer service..

Skyler was the best help picking out my perfect iPhone he was very friendly and helpful best experience of my life honestly

Approximately a week ago I went to the local Martinsville T-Mobile Store on Commonwealth to provide my ID to continue my 55 plus plan! I waited in line forever! When I finally got to the desk, the salesman told me I would have to go to an Anchor Store to continue my plan! He said the closest office was in Danville! I questioned this and mentioned this would be a hardship due to working and some personal matters! He said “I guess they don’t trust us to verify IDs.” I later looked at the message that was sent to me that indicated I could go to this store as it was listed among several! I also ended up calling customer service about the issue who handled it by phone in no time! I have repeatedly tried to call this office to complain, but I can never get anyone! Needless to say I was quite unhappy and frustrated!

People there are not to familiar with all items in the store.