The Home Depot

I’m a tough critic when it comes to these big box stores. Normally their customer service is non existent and the stores are chaotic and poorly run. I’m happy to report that was not the case at this location on a Saturday afternoon! The first thing I noticed walking in was that the cart returns were empty and the parking lot was clean! I was actually pretty shocked. Shock #2 came while I was roaming an isle and an employee approached me and asked if I needed help finding anything! As someone who shops at Home Depot and Lowes way too often, I don’t even remember the last time I didn’t have to seek out an employee when I needed assistance. Other than an “Out of Order” sign on the saw in the lumber section, everything at this location seemed pretty well organized and well run. I saw more employees working at this location then I’ve ever seen at other locations. Maybe I just got lucky with the date and time I shopped here, but this location was 100% better than the Woodbridge location which is always packed and chaotic. I’ll definitely be returning to this location!

I purchased a Dewalt battery jump starter at this Home Depot about an hour ago. As has been my experience with this store, the personnel were extremely helpful and friendly. I wish I could have gotten the lady’s name that assisted me, because she was exceptional. The Woodbridge store could take some customer service lessons from this store. Being treated well goes a long way towards making customers happy.

It's the well known Home Depot. Everything for home improvement to DIY projects. Well maintained, well stocked and friendly service.

Not usually busy during the week. Loads of parking and convince make this one a great place.

I recently interacted with Jodi at customer service and am beyond impressed by her professionalism and care for customers. It is extremely rare that you get someone, in any capacity, to go above and beyond what is required of them to help out a customer. I’ve been getting the run around by dewalt to replace/repair a lawn mower. Jodi took it upon herself to not only spend time trying to find my transaction in Home Depot’s POS repository but also called DeWalt customer service to try and help me out.

If anyone has the pleasure of being able to interact with Jodi, consider yourself in great hands. She is a phenomenal person.

Great tree and shrub deals! Many thanks to Frances, the very nice lady taking care of all these plants on a hot parking lot 🌞, I found a 6ft Japanese maple $250... - 50% off = $125!! And went back the next day to pick up some more of her friends 😄 And military folks, ask Cindy for your discount...you know Home Depot honors you with 10 percent off everything, right? 😃

David in paint was so amazing and helpful today! Because of his knowledge in paint, he saved me money and effort. I am 57 and if I had done it my way , the project would not be done by now . He made it so I could do the job in one day!!! Thanks David!!!

Love this Home Depot. Always helpful and knowledgeable, certainly way better than bLowes

Today I bought patio set from Home Depot in Stafford and I had the best ever experience.
I came to the building around 1 pm and there was nobody around patio furniture area. David was passing by and I kindly ask him if someone help. He said he is working in plumbing isle but he would be happy to help. Normally, most workers try to not make eye contact in order not to help. But David, he found the set in stock, arranged forklift, updated me during the process and guided me till to the loading to my truck. He was extremely helpful, kind and responsive. Greatly appreciate him.

I would like to thank all staff of Stafford Home Depot (specifically, Bailey, Anthony R. and Dante) for going above and beyond into making our annoying and difficult request happen. You made one family very very happy.

As a 3rd party independent contractor that does occasional deliveries for Home Depot customers around Stafford, I've had nothing but great experiences at this location. Other locations are generally satisfactory as well overall, but this one is worthy of a shout out. The customer service reps are great. They're professional but also "themselves" and easy to work with. Their attitudes and performance speaks volumes about this locations management and managerial integrity. If I've had any issues here, they're slipping my mind because I can't remember any. Which in this line of work, is RARE. That said, Home Depot as a whole has a very put-together same-day delivery system as a corporation and take it from me, most other billion dollar mega corps aren't half as efficient and competent as Home Depot folks. But that goes for all the Home Depots I've dealt with between Fredericksburg and Alexandria.

I had a high maintenance irritating issue that needed extended customer service assistance. The employees here were patient and understanding. I couldn't have asked for better customer service.

I took my brother to Home Depot because he had to get something he needed. But they did not have What he needed. He needed salt for his swimming pool. It's a salt water pool. But they were out of salt.

Can't imagine life without Home Depot.....it's that simple.

Well it's Home Depot.
I prefer them overall to the other place. Kinda like Wally World vs Tarjay, they both have about the same thing but one seems to have just a bit more of what I need.
Just bought a washer and dryer set from here. They won out due to the offer of an installation rebate (which reminds me I need to find that form!).
They are understaffed like most places BUT I've never had a question unanswered and the folks are very friendly.

Update January 2023
Washer dyer we bought-
Machines are excellent
Staff was very helpful
Bad note was the experience between Samsung and the delivery warehouse. Legit took over two months to get it all figured out. Not a superb experience.
I take a star off based on this journey. It was a large expense and I spent at the least 10-12 hours over two plus months on the phone with customer service to get it taken care of. The outcome was we got our washer and dryer and the company compensated us. Customer service agents were all helpul but this was a fiasco I'd not expect or want.

Update 6/21 - service seems to have improved. Staff have been more engaging and helpful the last several months, upgrading to 5 stars.

We love The Home Depot, one of our favorite spots but service at this location is very hit or miss. Customer service can be excellent (doors and windows, the customer service desk, cashiers as well as rental departments stand out) but is pretty much non-existent when you need help finding something, reaching something cutting keys, wood or pretty much anything other than the positives mentioned above.

We have shopped at this Home Depot many times and have received consistently good service. Today my husband experienced exceptional customer service, as he had not one, but three staff members help load his car. He said the staff was extremely friendly and helpful.

Arrived at the store today, looking specifically for mulch. Home Depot has a great selection in all types of colors. I found the mulch I needed (in stock and on sale) and was in and out of the store in less than 15 minutes. Cashier was friendly and the service was spot-on. I'm impressed.

I really like their plants. For hardware type store they've got a good variety and each time that I've been there the plants have been very healthy. Sometimes you'll find really larger vegetable plants that are in the smaller containers which of course cost less. That is always nice.

Can never go wrong with a quick stop at Home Depot for any of your home improvement needs. Plus the military discount is much appreciated. Thank you!

Hands down best Home Depot I’ve ever been too!! A girl named Elle I think was the one who helped me. She was the sweetest person ever and made it easy to find what I was looking for. Will be returning :)