U.S. Bank Branch

After some hesitation, I opened an account online yesterday. Had to make a trip into the branch today to deposit a fairly large check, and was pleasantly surprised at how smooth and painless it all went! The teller (I believe her name was Emily) was very personable & as helpful as she could be. I'm fairly certain I made the right choice by choosing US Bank

Knowledgeable and friendly staff. Many helpful services.

Great service and staff very helpful

Great service. Great people

Great experience in the actual bank itself but getting through on a phone line is nearly impossible :( ugh.

I've been to this branch twice now and both times I was treated like I was an inconvenience to them! Both times the bank was not busy and they had me waiting in the lobby for over 30 minutes!! Both the ladies at the desks helping people were just chit chatting most of the time! I'm trying to close my grandmother's trust account and this bank has been hell to deal with! What should be a straightforward process, is anything but!! I lost my grandmother and dealing with this bank has been like pouring salt on my wound!

After 5 calls and one hour of there customer service, I just hung up with a bad headache, I mean you can explain what happened 6 times but more?

Probably one of the slowest banks I’ve ever been too. Drive thru is always a 20+ minute wait. Always seems to be one car in front of me and the cashiers just toot along.

called 10 times to discuss problem with bank manager. unable to talk with any live person. I am aware they have telephones in the bank.

Very rude and nonexistent service.