Dollar Car Rental

I had a great experience renting a car at this location. Friendly and quick service and transparent pricing structure. Thanks so much and we'll be back!

Great experience good customer service. It was very busy and it took sometime to get waited on. At the time of visit agents were processing more than one car rental agency. My experience with the debit card was a deposit of $500 and a credit check. My friend decided she would use her credit card with a lower deposit. I'm not sure of the deposit because only one person could wait inside. When we returned the vehicle with no problems paid in cash and her deposit was returned.

I booked a reservation through Priceline. I chose the supplier's choice car. I paid for a tank of gas when I picked it up. It was a little tricky finding the rental counter through a winding maze in the parking garage. A little better signage would be great. There was no line at the counter. Got my my keys and car within 10 minutes and we were on our way for a very fun vacation. The car was a clean, going running ford focus.

I originally booked with a rental company that stated they were in the airport and wasn’t. Dollar rental matched my rate with them. We had to extend our date and which locations and they accommodated our request. Drop off in new location was seamless and they didn’t charge me extra for that.

I can’t say enough good things about my experience with Dollar rental! Erin was so kind and friendly and made sure I was taken care of. We waited about an hour for our car, but I was expecting that due to the pandemic and the high demand for cars. Dropping the car off was a breeze and the gentleman helping me was very nice and patient. I would definitely rent from them again!

Checked in very quick at the counter. Saw the car that I was assigned and explained how it would not fit my golf clubs, and the attendant checked right away if something else was available. Luckily, they accommodated my needs. The return was very quick and smooth. Charges to my credit card we as agreed upon. The only negative would be that the underground location of the check-in and car pick up place was a little hard to find, but that was because it was my first time and now I know.

Thank you for the good service, price and quality of vehicle.

I really don’t see what the big problem is, they gave us 2020 Durango eight speed auto, For size it was decent on gas. Even though we are dealing with Covid I waited about 20 minutes in total. There were two associates working that day and even though there was a line building, be patient and expect a wait time. I’v learn this many of time as being prior military. I got my quote created a month before arrival and was roughly what was expected. If you don’t know this, when you get a rental at an airport there are always additional tourism and convenience fee always. My only grip is that there is policy where they can only avoid fuel charges by prepaying at a higher rate or filling up within 10 miles of airport if not you’d have pay there rate at $9.99 per gallon, IMO is outrageous. Lucky for me there is are two Costcos within eight miles of the airport, they have the lowest price for gas anywhere. Also if you use a credit card you automatically get a rental car protection with your company, but confirm with your credit card. drop off was a breeze. I would use them again just know what your paying for.

Vehicle selection was great. Customer service was fantastic

Friendly staff!
Actually went to rent a car from another rental place, read the horrible reviews on the way. Decided against the initial rental place and saw Dollar Rent a Car. Tracey was the only person at the counter around 8pm.

He was super friendly and helpful! Pick up and drop off was literally, surprisingly easy.
Pick up: Tracey did all the work. Only thing i had to do was take the receipt and walk and pick up my car. Showed receipt, the attendant handed me the keys and i was on my way.
Drop off: brought it to the SAME exact spot i picked it up and an attendant checked a couple things, done deal. the few extra dollars that was taken as a deposit went back into my account.

BOOM done.

Thanks again Tracey!

I am actually gonna be renting another car tonight as my car needs to go into the shop tomorrow morning! Hope Tracey is there again!

I have been doing business in San Diego for a month so each week I have rented from Dollar at John Wayne airport. I have had great luck, great service from the front desk and in the parking garage. This last car was terrible. I will never take a Mitsubishi again but it wasn't their fault. In the future I would just say I want a different car. They have been super fast, helpful and professional. Give the a high 5.

My first time renting a car and it went very well.
I will rent from Dollar again.
Pick up was easy and they didn't push their insurance on me.
Drop off took less than 5 minutes.
Staff at pick up and drop off were pleasant to deal with.
Good rates too!

Tracy was so great! We were his last customers for the day and he was having computer problems, but was remained so nice and easy to work with! He upgraded us to a very fun car that really made our trip more enjoyable. It was our first time renting a car and he made it a great experience. Thank you!

I travel often and have rented cars from multiple companies (including multiple dollar rental locations) but this location, hands down, had the best customer service. Customer rep "Remy" was the politest and the most friendliest customer rep i have ever encountered. I booked a suburban for 2 days but upon my arrival the car wasnt available. I was very angry and was being rude to Remy but he kept the smile on his face and proceeded to look for cars from other locations. Instead of just shoving me away like other rental companies reps do, he found me another big size SUV. If you ever fly into SNA airport and want to rent a car i would definitely go to Dollar rental and talk to Remy.

Again thank you Remy for assisting me

Best overall Car Rental I've Never had any Problems,Friendly agents,clean cars,Very Good Rates very Little wait time .In and out in 15min.
Awesome!

Dollar Rent a Car helped me with a car rental when most of the other vendors were out of cars. The price was very reasonable and the car was a 2019. All in all a very pleasurable experience. I recommend this company if you are in a tight spot and need a solution.

They were very easy to work with. The woman at the front desk was extremely helpful and friendly. She did a good job of explaining all of our choices. She also gave us a lot of helpful tips with our trip to Disneyland.

A rather long walk through the underground garage area but all the car agencies are the same. Friendly staff. Quick return process. Filled gas at Dyer street exit just north of the airport on 55.

We were giving a fabulous vehicle..seemed as an upgrade. Only one thing was the fuel door latch fell off when we open to fuel door the first time. Service return was very fast.

John Wayne Airport Dollar Rent a Car service is quick with easy-out, easy-in from and to the airport. The staff is friendly, professional and very helpful making the experience very positive. I will continue use Dollar Rent a Car service when ever I fly in and out of John Wayne Airport in the future.

Great system and personnel for pickup at John Wayne Airport and an even better drop off in San Diego Airport! Our mini-van was comfortable and allowed a great area for luggage with the back seats folded in.