Pharmacy | Kaiser Permanente Kraemer Medical Office 2

Current drug shortages can make dealing with pharmacies difficult. But, all it takes is a patient, kind, efficient pharmacy tech like Jose, at Kaiser Ana-Kramer, to smooth things over and find a solution. Jose has helped me locate out of stock medication several times in the past. Usually, this has happens while I’m waiting at the counter and he patiently contacts other Kaiser pharmacies and then transfers my script. Today, I called in and got Jose on the phone. They were obviously busy, yet he got started on hunting down my med. HERE’s the kicker! After holding for about 10 minutes we got disconnected 😫. I tried calling back but could not get back through the pharmacy’s auto phone system. I really thought I would be out of luck and have to start over, or drive 20 minutes to the facility to wait in line. BUT!!! About 10 minutes later Jose called me back like a champ!!! He found a pharmacy with the medication, transferred my script and called me back. That is excellent customer service and follow-up. Thank you Jose, you went above and beyond!! 🏆

There was a line for prescription pickup at the 24 hour pharmacy, but it moved very quickly. Customer service was excellent. Beautiful landscaping along outdoor walkways is an added bonus.

The staff has been very courteous during my multiple times I have picked up prescriptions

I have recently started picking up my prescriptions at this facilities pharmacy, while I'm attending Physical Therapy in the adjoining building # 1

Es un buen hospital

Drove over 15 miles to pick up a prescription refill, that I was told would be put on hold for a week, two days after the phone call, only to discover that some pharmacy jerks sold 3/4 of our prescription out from under us. Unethical staff should have their license revoked.

Cannot connect with pharmacist. Not available last night or this morning due to system problems.