Estes Express Lines

I had a delivery from a different carrier. Estes was able to fit the n a cross dock so it could be safely unloaded and loaded on my trailer. Even with all of their typical morning loading and unloading, they were able to do the cross dock right about the time they suggested. Rate was reasonable. They even were willing to reposition the load on the flat bed for the truck driver. Overall a good experience. I would definitely use them in the future.

Picked up a snowblower that shipped here. Everyone was friendly and helpful. Loading went super fast. Only minor confusion was that UPS is upstairs, and Estes is downstairs. It's not labeled well.

Service was excellent; Every time they have delivered my shipment it has been smooth sailing. I would highly recommend Estes and will use them for all my delivery needs.

I would recommend Estes as my top shipping partner they are always quick to help when you need it and the sales staff in the Northwest is amazing hands down an awesome company to work with thank you guys for everything you do for our company.

Everybody was super friendly and efficient. This was the first time I used will call and it was a very pleasant experience. 😃

Great costumer service

Manager overworks employees that aren't on his buddy, buddy list

Ordered a snowplow that got stuck either in their Spokane terminal or with their sub contractor they use for final delivery. Estes and the sub contractor, Fastway, pointed fingers at each other for who was responsible for somehow losing a snowplow for two weeks.

Either way, both companies were at the minimum unhelpful, and fairly rude on the phone. Despite trying to be cordial (I get it, things happen), its frustrating to watch incompetence while listening to bad manners. As if its my fault for daring to inquire where my shipment was. The whole mess took half a dozen phone calls to clean up.

Not happy at all with them. They were supposed to contact me to set up a time to make sure I would be there to sign for delivery of my $3,500 package. This was a VERY IMPORTANT detail as we weren't living at the house during that time because of renovations. They never provided me with any updates or even updated the tracking. So what happened? They dropped it of at the house without notifying anyone and even wrote no signature required. It was just by chance that I went by the house that day and saw that it had been dropped off without notice. The product was even damaged when I went through it. Not happy with them at all!!! I'd give them zero stars if I could.

ZERO STARS!
This company is shady and unprofessional. DO NOT USE!!! They lost our material and only approved a claim after much hoop jumping and then advised that a credit would only be issued once the BOL for the missing material was paid in full. We had to pay for the service that was not delivered. When it came time to pay the credit they mysteriously found the material no where near us or the vendor in a hub, we had already purchased replacement material from the vendor and Estes advised that they would no longer honor the credit because we can send the damaged material they found back to the vendor for a credit, on our dime. Total disregard for our small businesses cash flow and all around rude and shady service. As the controller of our small business I would rather pay a higher rate for higher service and some professionalism. This company is not a friend to small businesses and should be treated with caution for any of your business needs that you utilize them for. Fool me once...you've been warned! Our business will no longer utilize Estes' shady service!

This is the absolute worse delivery company ever. I placed an order via Home Depot for flooring over two weeks ago and have yet to receive my order. I keep getting notification on date changes but no exact date. I called and spoke to Home Depot several times and was told my order is located at Estes in their warehouse. I really would not have an issue but Estes will deliver the order curbside and I pay someone to come to my home every time they say it will arrive in order to place it inside of my home. This is a large order of flooring (37 cases) both Estes and Home Depot are costing me more money than the product ordered.

I am very unhappy with Estes Express Lines services and they have lost a customer along with home depot at this point. Poor services

This goes to the Spokane division and the main reason why they still have a score of 1 is due to the person that emailed me (Joseph I believe) responded quickly, and magically after his email the package was delivered within 4 days.

I ordered 7/4/2022 and it was shipped fairly quickly to Spokane, WA. It arrived by 7/8/2022. I finally emailed EFW on 7/21/2022. 13 days later. After that it took 4 days and arrived at our house 7/25/2022. It doesn't stop there, after watching the instructional video about delivery and how they do not deliver up stairs, they (yes 2 guys, and I'm one woman) managed to put the damaged 125lb box on our tiny porch and in turn blocked my screen door from opening to get said box. I was able to scoot it and get it in. Not cool guys. Not cool at all.

The one star review is not a reflection of the employees, simply a reflection of the delivered product. Over my years of working with this company and many other freight carriers. I have been let down more times than not. Product comes destroyed beyond repair and or late or in multiple deliveries throughout the week when shipped from the same location. Only one other carrier have I had similar experiences with. It is unfortunate to leave this review, as the employees at this specific location is not to blame. Hopefully this review will be seen at a higher level and be addressed at other hubs for resolution of processes in the future.

These so called vdribers think they own the road. Passing other trucks, holding up traffic which seems they do on purpose.

Slow slow VERY SLOW AND DAMAGED PACKAGE WITH FORKS FROM THE LIFT TRUCK!