Wallbeds "n" More - Campbell

I've been wanting to investigate a wallbed for my 2nd bedroom now office. Wallbeds and More delivered on the variety. Being able to visit the showroom in Campbell really helped to make an informed decision on style and what would fit in the room. Daniela is AWESOME! She really took the time to go through all aspects and functionality of each style of wallbed. I never felt pressure to purchase and her follow up made it an easy decision to move forward. She is GREAT!! From purchase to delivery and install my experience was seamless. The room looks great!

I highly recommend Campbell Wallbeds ‘N’ More! My experience there was seamless.
I did my research, and decided I wanted a high quality wood Murphy Bed that would last — Not an online particle board knock-off. The showroom was great with an amazing variety and selection of top quality solid wood beds, side storage pieces, and desks made with pride in craftsmanship. Daniela, the Sales Manager, is a pleasure to work with and she knows her product inside and out.
She patiently answered all my questions, and asked the right questions of me. Daniela then took me through all aspects and functionality of each mechanism and style of bed, as well as finish choices, hardware, side storage piers and mattresses. She helped me make my selection, and there was never any pressure.
The delivery team was courteous and very careful in moving my new bed through the house during installation.
All in all, everyone was very professional and it was an enjoyable experience from Showroom to Purchase to Delivery/Installation — They knocked it out of the park!
I am a happy customer and would definitely buy from them again!
Ask for Daniela – call ahead to make sure she’s available.
FIVE STARS ***** !

I have been wanting to put a wallbed in my spare bedroom for over 7 years, yet could never quite find the right time, means, or product that felt right. I knew this was going to be a long-term investment in my property and I wanted to ensure the product I chose was right for my needs.

I contacted Wallbeds N More and Daniela contacted me and we scheduled an in-home visit. From the moment I began the process, I felt comfortable and reassured by her knowledge of understanding just what I was looking for. Daniela's vibrant personality made the process that much more enjoyable; I felt I was visiting with a friend! She took her time measuring the room and she discussed and answered my many questions about a variety of products. I had fully planned to interview several companies that sold wallbeds, yet after my meeting with Daniela I did not feel the need to pursue or look at other companies.

My contact with Daniela continued as I was invited to come to the showroom, look at the products (live), and also was able to try out the mattresses to ensure I was getting the products I would enjoy for many years to come.

I really appreciated Daniela's attention to detail, her ability to share her knowledge of your products, and to assist me in making a decision that worked for my needs, means, as well as a product I would LOVE!

I couldn't be more thrilled to see this dream come to fruition! Thank you, Daniela and Wallbeds N More!!

Daniela at wallbeds n more in Campbell gets A+ for her customer service. She went thru the different styles, variations, gave great insight on bedding and pillow storage and was able to answer all our questions and concerns. She mapped out for us on paper the spacing of our room size and the different wall bed configurations given we had concerns with the small room and the spacing. I highly recommend you make an appointment with Daniela if you’re shopping for a wall bed.
I’ll leave a separate review for shipping and installation when it’s been installed.

My fiancé and I did extensive research to find a wallbed that was just right for our space. When we found Wallbeds n More, we were really happy with the selection and the quality of wallbeds. Unlike competitors, there were no high-pressure sales tactics, the quality is excellent and made of solid wood, and I love that they're built locally. The store manager, Shelly, was incredibly helpful, and she answered all of my many questions. We live in a condo with a narrow hallway with a tight turn, and I was nervous the wellbed wouldn't fit through the hallway. She helped me through the process and even sent me videos of her wallbeds in her home that also has a narrow hallway and tight turns. She is very knowledgeable about all the wallbeds and is a joy to work with. The delivery and installation crew did a wonderful job installing the wallbed. We would highly recommend Wallbeds n More.

I purchased a wall bed 10 years ago. I had a need to get the uninstall instructions. Daniela DelValle from Customer Service Manager went out of her way to assist me in getting the information. That is customer service. BTW I would buy a bed from them again.

We are thrilled with our wall bed and with the very personalized customer service we received from Daniela. It was the perfect solution for us and we hope to use them again when we remodel.

Daniela was really great at showing us their various designs. She explained each model to us. Not a hard sell.
A very nice experience.

Daniella met every expectation and filled up throughout the showing, purchasing and install. Could not have had better service.

tldr: Decent quality for the money. Just make sure you ask questions because once it gets delivered they want nothing to do with you.

Most wallbeds are ones that you buy one online and you have to put together. We will have parents staying in this bed and I want it to hold up and feel safe, so we went with Wallbeds n More. I enjoyed my purchase experience with Shelly and enjoyed seeing all of our options in the Campbell showroom. Shelly was incredibly helpful during the purchase process. We spent more money than we wanted to but felt like we were getting quality that made it worth it.

Flash forward 2 months when the wallbed gets delivered and assembled and then our great buying experience bubbled was popped. There are giant black screws that are on the side of it that look so unfinished and cheap. The actual part of the bed that the mattress sits on feels like cardboard. Our baseboards are too high so they had to shim the bed and it cannot sit flush on the wall. When I called concerned about this they told me that it's just how it comes from the manufacturer and there was nothing they could do about it. But these were definitely things they should have mentioned when we ordered the bed and selected our style. My husband was told on the phone that "we should have measured our baseboards before we ordered." Except baseboard heights were never mentioned in the purchase process or on the spec sheet we were given. I assumed that during our installation was custom and they would work with each bed and space individually.

During the purchasing process we were told that the bed would lift and lower easily because of the pistons (and it did so on the showroom floor). On the day of delivery we didn't have the delivery/assembly people put the mattress on because I just figured that was something my husband and I could do later. However after it opened and closed nothing like the floor model I called and was told that the delivery people can’t callibrate the pistons without the mattress on there. If anyone anywhere along the process had mentioned this we would have had them put the mattress on that day and had the bed working the way we were told it should.

After all of these concerns we have been met with no customer service except being transferred to someone who could tell us how to calibrate our own pistons.

In summary: it is a nice wallbed, but I do not think it’s a $3,200 wallbed. I honestly feel upsold and hurt. After a great purchase process, I felt abandoned after receiving my bed like Wallbeds n More had nothing to do with anything and it was all my fault. I may still recommend purchasing from them but I hope this review has give you some good questions to ask at the beginning.