Big O Tires

I've had many occasions over the past 40 years purchase tires from the Petaluma store a Big o tires and the service has always been good and the tires a good value for the price this time I stopped and got four RV rated tires for my 2000 Coach House RV. They go the extra step by checking the brakes and making sure everything else is in order. I can easily recommend them

I was able to get my tires in a timely fashion. I appreciated there communication and will return. Awesome service!

My daughter-in-law had a serious engine issue on her KIA Sportage. She just happened to be down the street from this Big O location and dropped it off for them to diagnose. Josh and his team went above and beyond to diagnose the problem for her, and actually advised us about an engine recall that we were not aware of regarding her vehicle. Josh gave us some very helpful information so we could get the problem resolved with KIA and even stored her vehicle at no charge for a couple of days until we could get it towed to a dealership. Thank you Josh and the rest of your team for your help!

When people go out of their way to help you solve a problem, not in the description for your appointment, and were efficent anyway, well you have to say, that was a good experience. Needed new tires, my mechanic in Marin Co said I'd be risking life without new ones. I shopped around and couldn't beat Big O Tires price. (O stands for opportunity)

I told Joshua about my check engine light aluminating, my car wasn't running right. They looked into this for me and came up with the issue. I recomend B"O"Tires in Petaluma.

The shop was able to fix damage to a tire (screw embedded) completely and speedily. The folks I encountered were a balance of down to business, yet chatted amicably too. In short, they got the car taken care of within the timeframe they told me to expect and with all the professionalism one could hope for, making for a stellar experience. Definitely a place I'd be glad to come back to if needed and would recommend to others.

Super helpful and very polite. Thank you for patching my tire!

This Big O’ Tires makes my least favorite thing — anything car maintenance related — a pleasant experience. I called in with a low tire at 3:30 pm, they picked up quickly (rare in this industry) and were able to get me taken care of by 5pm for $35 (nail removal). I definitely thought I might have to buy one if not four brand new tires, so this was a super pleasant bit of news! The staff was super pleasant, fast, professional and provided great communication throughout the process, especially Chad. Thank you for getting me back, safe on the road for such a low price, Big O’ Team!

So quick and easy. Made the appt on website Friday night for 12 on sat. Had brakes replaced by 2. $300 less than dealer.

They were there to help me with an unexpected situation. Great group of advisors.

We have been treated very well at Big O tires. They get the oil change/service needed done quickly and the associates at the desk are cordial & professional.

I came in today needing a new tire because i picked up a piece of metal. I was on a really tight schedule travelling through on Rotary business and they got me in and out very quickly. Derek was professional and courteous. Highly recommend. Thank you

We received excellent service from the Big O Tires team. We purchased brand new tires for our car about a week ago. Josh explained our options and was honest about cost and reliability. Less than a week later, we avoided a terrible accident but still our car was attacked by a bunch of loose PVC pipe. We immediately started hearing some clunking while driving over uneven services and our tail skirt was hanging dangerously low. We brought our car back to Big O’s and the guys were awesome! We had lost a caliper bolt. They replaced it and charged us nothing at all for the part or labor since we had spent enough with them the week prior. Fantastic team, amazing customer service, definitely recommend!

I never fail to be impressed with the team at this Big O location. They are always friendly and willing to help you smile again. I stopped in a couple of months ago and because my car was losing water. They added water and said they could find the leak for me. I couldn’t take it in at that time for financial reasons. Last week they replaced my water pump and hoses and I was very pleased with every aspect of my service from this team prompt courteous and taking all precautions with covid-19. I would not hesitate to recommend them to my friends and family.

Cool under pressure and better yet perform. These guys have been anything short of amazing. Knew I was in a hurry as was everyone else. With a full shop take care of business and do a great job. This would be my 3rd and not my last visit. I drove today in labor day traffic because I knew the integrity these guys have. Thanks again..

I went into Big O without an appointment to get a tired repaired or replaced. They started helping me immediately even though I had just dropped in. I ended up having to get all new tires because mine were all pretty worn out. This was a blow to me, as I don't have a lot of money right now, but everyone there, especially Peyton who assisted me, was wonderful. Peyton explained everything to me and helped me to get the best things for my car and my budget. He was also friendly and courteous. Excellent service all around.

Additionally, while I was in the shop I saw one of the workers spraying lysol on the customer counter. In today's environment seeing someone taking steps to protect themselves, their customers, and the public was really comforting.

Napa Big-O Tires location is awesome, the staff's attitude just want make you keep going back

When I phoned to schedule a tire alignment they were able to get me in the next day. After dropping my car off I was told it would be about 45-60 min. and received a call a half hour later my car was done. I appreciate the quick service and friendly help I received when dropping off and picking up my car. The gentlemen who helped me was very friendly.

I’ve been a customer for years and they always treat me with top shelf customer service. They fix flats for free and most importantly get it done when I’m in a hurry. New tires for Tahoe. Honored replacement guarantee and much more. Randy and the guys rock! I’m a real estate appraiser and critic. This is a real and honest review.

I bought a new set of Big O tires from these fine folks a few years back. Just a few months later I had a blowout, due to my own poor driving. It was fully my own fault for rolling up on a curb. They replaced the tire for free and no questions asked. I've been to the Petaluma location for oil changes, brakes and tires. I've gotten awesome service at reasonable prices. I highly recommend them.

Very professional and knowledgeable. I brought my car in for the complimentary tire rotation/balancing that came with the tires I bought from them. They recommended some other services that I knew I was overdue for and gave me a quote for some maintenance issues. I was helped by Justin who was very nice and gave me honest recommendations. He even surprised me by resetting my tire pressure sensors that weren't reading correctly. I will definitely be returning for future maintenance needs, they were great!