T-Mobile Authorized Retailer

First time customer of T-Mobile and this location exceeded all expectations! Hope and Connor truly made this whole experience the best one possible. They were both extremely knowledgeable, kind and helpful. I highly, highly recommend this location and the amazing customer service reps they have!

Great experience from the employees as they assisted my husband and I with the purchase of much needed new cell phones. We have been with T-Mobile since cellular phones were introduced to the general public. Thank you T-Mobile on East Mission Avenue in Spokane!

Had a great experience with the manager, Seth. He met and exceeded my expectations through every step. Whatever T-Mobile is paying him, it’s not enough!

Very helpful staff. They were able to help us figure out our service issues and answer our questions in a timely manner. Got in and out fairly quickly without trying to sell us on anything we didn't need.

The store is well managed and staffed. The staff, Hope and Connor, were beyond fantastic in helping me select and set up a new phone. Hope is incredibly knowledgeable and personable. I can't say enough good stuff about her. Connor is amazingly resourceful and outstanding in providing superior customer service. Collectively, they are the Dynamic Duo. A thoroughly enjoyable experience. Get more folks like Hope and Connor.

Chelsea and Seth D made my time at T-Mobil better than I could expect. My phone got stolen I need to replace it, Seth D took his time and gave me a way better option for a replacement phone than I expected to receive.

((( Oh, I'm going to miss you Samsung Note 8 ya you were old, but you held your own with the best.))

Chelsea, her pure kindness, grace, and patience made sure that everything on the new phone was completed. I was treated like my time and money meant something, and that kinda customer service is rare.

Seth D thank you for your understanding and letting me take the time to figure out what I was going to purchase. Chelsea simply put, you're amazing, thank you both Massive Massive Respect!!!!

If you need help and you are a T-Mobil Customer and you have been thinking about upgrading your phone or need anything go to level 1 at the North Town Mall it will be worth it.

BS1

Hope and Connor gave us the best service ever. They were friendly, helpful and very knowledgeable about products and plans. They went above and beyond to help us get the best deals possible. I highly recommend this store and Hope and Connor.

This Store is amazing. Great service. I used to have tmo and left because coverage was trash. I came back because sprint was worse. But thier coverage has grown so far, goes blow for blow against my Gfs Verizon phone on the road. Great staff and always fun hanging out

All the employees I've interacted with at this store have been polite, professional, and helpful. In particular, a certain employee has gone above and beyond for me and my family. Hope W. is not only a shining example of what customer service should be, she genuinely cares. She's been helping me with a difficult situation after I ordered a watch online for my son that got stolen off my porch. She has also been super helpful in helping me find a phone for my son that will work with his heart monitor and companion app, which hasn't been easy. I can't possibly express how much her help has truly meant to me. She's provided some of the best customer service I've ever received anywhere, hands down. Thank you so much!

This particular store has the ABSOLUTE BEST service department in my recent experience when working with and buying from any cell phone service provider in town. Check'em out!!!

My wife went in because she had broken her phone. Since we had the protection plan, I told her to go in and get it fixed. She called me in my tears, telling me a gentleman told her it isn't covered and that she would have to buy a brand new phone and pay for two lines. I told her it is what it is and to go on in and I'll pay a $300 phone bill.

She calls me after an hour...giggling that she got a new phone, was able to upgrade, and our bill basically stayed the same. I was astonished to hear especially because that means this lady went above and beyond to help her, especially if she was willing to pay for a new phone on top of her old one. That told me this woman cares about what she's doing. It meant the world when my wife came home with her new phone. The woman's name I am told Is "Hope", and she definitely made my new year. Saved us money and grief.

Hope helped me with the process of getting on a new line and getting a new phone. Not only was she helpful she was kind a d extremely informative. I'll definitely be going through her at this location from now on.

Hope was the most helpful person I have ever worked with at this T-Mobile location. She was very helpful getting us set up with new service. She didn’t treat us like we were a bother. If you need to go to T-Mobile make sure to ask for Hope !!

This has been my main go to T-Mobile for a few years now. Hope is absolutely amazing. Perfect customer service. She got me a great price on my new watch and even talked to customer service for me about switching my date.

I will only go and see Hope. She is your girl you want. She isn't in it just for the sales, she really cares about your experience and helps you get what you want not what's best for her commission like some of the others that work there. When I first went in, I met with an AJ who told me I couldn't upgrade my phone and would have to buy a new phone on top of my other phone and open two lines. That there was NO other option. Distraught, I left and came back and was helped by Hope. she gave me the pamphlet to make a claim and asked if I would do it in store so she can help me right away. I WAS able to upgrade my phone and keep my bill basically the same even with accessories. She didn't have to pull strings, she just cared and took her time with me instead of wondering whose gonna fill her pockets. She helped me pick the best phone for me and really made the process quick and painless. She also made sure I had all my files updated before they wiped it. She turned an experience where I was about to leave T Mobil, into an experience where I will never leave T Mobil. AJ and some of the others are nice but they are only in it for the sales and I've also been left to the side by others because someone's looking for the latest and greatest iphone and I just wanna check account.
Thank you Hope!!!!!!

We had a very good expirence with Hope at T mobile. She gave us everything we needed and I got two more add ons on top of the phone I already was buying for free. Would 11/10 recommend going back. Great customer service.

Very great experience. Staff went above and beyond to help me get set. Hope and Connor were the two staff that helped me- amazing work and helpful.
Thanks guys!

I went in to upgrade my phone and got the most amazing help from the whole staff. We were having fun, making jokes and they made me feel comfortable while waiting for my stuff to transfer.
Lizzy, Chris & TJ were awesome!!

Chelsea customer service and tech skills are wonderful! She went the extra mile to assist me with my new phone. Connor too!

Hope was awesome, I am traveling amd I went in for a charger cable. She went above and beyond to get me taken care of while other clerk was helping another customer. I was in and out in 5min.