First Northern Bank

I have been a customer of First Northern Bank for 40 years and counting. I have been with the Woodland Branch since 2010. I greatly appreciate the staff! They are courteous, efficient, friendly, and detail oriented. They have an excellent team culture. Michelle and Jennifer know my accounts and banking needs so well it is as if they are my personal bankers. The new manager, Hiba Musallam goes the extra mile to help customers including smoothing the way for complicated requests. Freddie, the security guard, is personable, attentive and always ready to assist a customer or staff person. He is one of the reasons I am loyal to FNB. FNB Woodland Branch is all about customer service and they are the best.

Very helpful and friendly employees that are always happy to answer any questions, or help with solving any problems you may be experiencing.

Very friendly bank. They have great employees that treat you as if you were an old friend. Not like the big banks that treat you like a stranger every time you enter. Only drawback, they are not open on Sat, and I don't like ATMs.

Great bank. Never had a problem with anything

I’ve been a customer with First Northern for many years, but have noticed their quality and honesty have greatly decreased in the last year—this is the Woodland branch—I experienced a very serious error by their fault several months ago, and I do not recommend them anymore, and will be closing my accounts. I filed a complaint with the corporate office and am closing my accounts.

If I could give 0 stars I would!!!! Horrible to their employees!!! I am a customer and our family has banked here for years I was working with a very nice, polite and helpful teller and if I remember correctly her name is Jennifer, she asked a question regarding what we were doing with the transaction and was humiliated, snapped at, and the poor thing all she could do was began to cry. All over ASKING a question on how to do the correct thing with my transaction. She was so embarrassed she couldn't even look me in the face. Julie Muller-Manager if you worked for me or any of my companies you would of been FIRED right then! You need to have a different position and retrained. I will be moving to another bank and hopes that sweet lady will find a better place to work, No job or money is worth to work in a environment like that. Just unbelievable how she was treated!