John Kapelac - COUNTRY Financial Representative

I just switched my business, auto, home & umbrella to John Kapelac Country agency after being with State Farm for almost 24 years. John was so helpful in explaining everything & making sure that my equipment, home & business were adequately covered. I got way better coverage than I had with SF & still realized a little overall savings. I highly recommend John as he is so knowledgeable & explains everything in a way that makes total sense

John has been my agent for 7yrs. He is absolutely the best! He cares about his clients each and everyone. He goes the extra mile and makes sure me and my family are protected. He educates you and explains everything in detail. Highly recommend!!

Country Financial, is top notch. It's kinda difficult to schedule a meeting with John because he's such a busy man, but it comes with the territory when you're the ABSOLUTE BEST in Spokane.

When I get to meet with him, he'll take the time to explain the complexities and difficult things about insurance in simple terms and he always points in a direction I feel like he would if I were a family member. He is really smart, but shows me the ins and outs and doesn't keep his knowledge to himself.

I would highly recommend John Kapelac for anything insurance related.

John and his team have been fantastic to work with. They gave me the knowledge about all things insurance and what I needed for myself and my family. I was able to properly insurance myself for not only my vehicle, but my renter's and life insurance needs as well. I would recommend John and his team to anyone looking for the proper important information regarding ones insurance needs.

I have been a customer of JenKap Country Financial for many years. John and his office are a big supporter of the community and he moved his business to this neighborhood to help revitalize the area. They help care for their homeless neighbors by providing food and odd jobs for those in need. They take pride in their business and safety for clients is important. Anyone that knows John or drives past businesses in this neighborhood will see what I mean.

Mr. Kapelac walked that tricky line between explaining things in simple terms but not insulting my intelligence, and was competent in quickly, simply handling all the changes I needed to make after my husband passed away and I had to take over the finances. When I asked about additional services, he told me what was available without any hard sell. He was polite and friendly without any creepy or insulting vibe.

We have had nothing but great experiences with Country Financial. John K. is very professional and caring and he has helped us out so much over the years. We appreciate you!

John has always gone above and beyond the call of duty to help me with my insurance needs while providing incredible customer service. John is a professional through-and-through; you won’t be disappointed!

We were with this office for 4 years. When we met with John he was informative and helpful. They filled in the gaps in our current policy and we had great coverage. We moved from the area and needed to switch insurance providers. I gave them over a month notice of our discontinuation of service and it overlapped with a renewal which was the reason for the timing. When I called the offices staff the Friday before our policy would end, they acted as though they had no knowledge of this and were incredibly rude. I asked for Amanda, whom I was speaking to, to call me after she had called the billing office to be sure my automatic payment was stopped. When she returned my call she was very rude, gave me the information and hung up on me as I was asking another question. When I called back to find out how I would get confirmation of the policy ending another lady answered and once again was rude and would bairly give me the information I needed. I was very disappointed in the office staff after 4 years with no claims and no problems prior to today.