FirstBank

I love how we don't have to make appointments ahead of time and can just walk in. There is always someone available to help. Ben has been extremely pleasant to work with! He is always friendly and goes above and beyond.

My cousin just moved from out of the country a couple days ago. We stopped at chase bank to open an account but were denied for what seemed to be ridiculous reasons. We decided to stop in to FirstBank to see what their requirements were. We met with a super nice and helpful lady by the name of Linda Woodruff. She was such a pleasure to deal with. Thank you so much for the great experience we had today. This is the kind of customer service that makes me feel good about doing business with FirstBank.

Never been to a branch I didn't like. This one is no different. Super fast to go in and out of and the service you receive in-person or via the mobile/web tools are fantastic. A lot easier to get to now with the construction finally dying down too.

I have always had a pleasant experience banking with this branch! I have been banking with them for 7-8 years now, has always been a nice experience.

I like the fact that they are willing to help with most things. It's really refreshing coming from a bank.

1st rate customer service! It's rare in a bank these days that they actually want to help you rather than nickel and dimeing you to death. Very nice at the bank as well as on the phone. Their online bank has some very convenient options and is very easy to use and have had no problems at all whatsoever. Thanks 1ST Bank!

Very helpful and a relational bank got help from Carlos Estrada for a notary and he took care of me even asking for some help with questions I had. I felt that my best interest was always first.

My partner and I opened an account today. We had a great experience. Hanna was very professional and accommodating.

Bank is so user friendly. Tellers are ready to help. Devin is so cool and helped in opening account instantly.

Has a drive up teller!!! I really wish First Bank could figure out a way to identify services on Google maps and Garmin GPS devices!!!

Great customer service the tellers are really friendly

Bank. Friendly staff

Waited 20+ minutes (after presented my DL and withdraw slip) to get $100 of small bills at the drive thru while on my way to pick up some lunch order. I thought it should be quick, and I can cash tip takeout food workers. It didn't appear busy in the middle of the day, and I was not told anything about the unusually long wait for a very simple transaction. Will walk inside to the branch next time.

Most of the time, most employees are already gone home, then you approach someone who is not familiar with your questions and refers you to the next person and the next person is already gone for the day.

Horrible customer service. Drive thru is a disaster. You can be the 2nd car and wait for a minimum of 20 minutes. Think about making one lane for businesses only.

Employees prefer to talk to one another over doing their jobs. For instance this morning my husband walked in shortly after opening. He noticed 15 employees on staff. Not a person in line. He stood there quiet, listening. He then spoke a little with a different teller. Then about 5 minutes later a different teller from another station walked across the lobby and went up to the two employees just chatting away and said can you please help this man. For real, another employee had to say something about those women doing their jobs. Clearly they're in the wrong business if the customer doesn't come first. This place is getting slower and slower with customer service.

DO NOT DO BUSINESS WITH THIS BRANCH. Just joined this bank, and I'm already closing my account. It's bad enough it takes 7-10 days to get a debit card, but to be told twice by customer service to go into the branch, including one guy saying the branch is not following protocol, and still not being taken care of is crazy. Four times I heard, "We just don't do that for new customers." FOUR times. They were more than happy to allow me to put money into my account, but letting me take it out for 7-10 days...truly unbelievable.

Side kicker...They wouldn't even let me close my account either because they said they have to wait 5-7 days to make sure the money I deposited is good. lol