Chase Bank

I have been having a very difficult time getting my name changed on my Chase credit card for the past 18 months, and was told by a friend to visit this location. I drove across town and was told they could schedule an appointment to help me at a later date. When I expressed that I have been trying to get my name changed for over a year and drove across town for this specific location, the branch manager took me to her desk, jumped on the phone and got the deal done for me. My review is not for Chase as a company, but for the branch manager at this location. She could tell how aggravated I was and took it upon herself to make sure my problem was resolved, even though she was about to leave for the evening.

I went in yesterday hit a snag with an ATM deposit, machine froze up and spit out a receipt with s 1-800 number to call . I went in asked Gabe at the counter what does this mean? He directed me to Scott the relationship banker he quickly got on the phone says you will see a credit on your account today for the money you deposited. No credit shows up later so I go back to the bank spoke with Scott again today he shows how much he values his career and is always willing to go the extra mile for Chase Customers he got back on the phone with ATM company and held them accountable for the fact they told us the previous day. I left the bank with the deposit credited to my account and a satisfied Coustomer! Thank you dedicated workers at Chase Bank!

After having a terrible experience at the Chase at 11277 E Arapahoe Place, we came here and received the excellent customer service we are accustomed to from Chase. Scott greeted us right away and was willing to go out of his way to help us with our forms. Thank you for a wonderful experience! !

Just stopped in to move some money around. Got to work with Hope and Anu (probably spelled wrong I’m sorry).
There was a small issue that they both were super calm and professional in reviewing with me.
Super friendly and convenient to access!

Always a pleasure visiting this branch. They are always very welcoming and professional. Very impressed. The branch near to my place not so good.

Hope was awesome she went above and beyond to help us when we had a fraud on our acct.

I never had anything but good service at this location, usually in there once or twice a month

Much better people than the other Arapahoe branch.. Compassionate

Marlene, Ruben, Caedyn, and juniper are great.

Great customer service and welcoming atmosphere

Amazing customer service and hot coffee

Came in to open account, thank you for your help.

Great

Friendly staff