Jerry Sallee - State Farm Insurance Agent

I had a rock chip on my windshield that was caused by a rock falling off of a mud covered truck. I went to a national chain windshield repair facility and they advised since I had insurance I would only have to pay my deductible. I didn't know until later that this same company had visited my State Farm agent's office touting free rock chip repair with a referral. The chip was poorly repaired and the crack started to spread. Not only that, the invoice wrongly stated "rock from road-nobody at fault". Contrary to what the manager at the glass store thought, it is a violation if mud, rocks, or debris falls off of a vehicle that hasn't been cleaned (RCW 46.61.655). I called and asked them to correct the invoice as I intended to seek reimbursement from the company who's truck the rock came off of. I was told "it's not a violation and there's nothing I can do." I called my agent's office and Lisa immediately went to bat for me. She spent 2 days calling the glass company to get them to make things right. Lisa got a lot of the same runaround but she persisted. She was able to get my "deductible" reimbursed and got me scheduled at a different local glass shop for a windshield replacement. Great service

Je=y Sallee, Kelly, and Lisa do an amazing job!! I'm truly grateful for a]
))ll the help and guidance they offer. It's more then just doing business, they make you feel like family.

I have always gone through Jerry Sallee and always will. Excellent service and always honest, never had an issue.

Excellent

Not professional or helpful. Very expensive compared to other companies. After years of being a customer, they did not notify when making changes to policy prices. I was told adding household members information was required and would not affect policy, as they were not listed as a driver. It affected the policy and caused loss of insurance. Would not recommend.