Chase Bank

John is awesome! as Chase clients, my husband and I went for a notary service, and we loved John's efficiency, service, and sense of humor; in addition, he let us know some benefits from our chase cards when abroad of the country that we didn't know. Thank you!

Had a great experience with the teller (a young gentleman) who helped me deal with, and solve, a problem (a decade old ATM card). He was very friendly as well as being very knowledgable.

I went to Chase in person after I got messed up by the bank with my credit rating and I was angry of the situation. I decided to upgrade my Marriott credit card with Chase to the one with a better benefit package, that was how my trouble began! I was turned down and I contacted the support desk and was told I needed to cancel my old Marriott card and applied a new one, which I did. I received a letter from the bank and said I already had the card. I called the support desk the second time and was told the bank was wrong and asked me to apply again. I received a letter a few days later and I was denied for the same reason. I called the support desk the third time and was told the bank was wrong and asked me to apply again. I got a letter from Chase and Equifax two days later that they denied my application because of repeated credit checks from the bank, I got a big hit on my credit rating!

I went to my local Chase bank to see what could be done. The situation got better in the bank as soon as I walked to the taller and was connected to a personal banker right the way. Bailey was amazing, patient, and professional, a very seasoned banker. I explained my situation to Bailey, and she understood what problem I had and ready to admit that this was the problem with the bank. She called the support line first and was re-routed to several internal departments, and after over an hour on the phone, she was able to find out the problem. Even though the credit card has been closed, it remained open internally for two billing circles. This restriction was not known to the support desk, and I was told to apply, re-apply, and re-apply, and that trigger the fraud alert. The reason is known now but the damage has already been done, my credit rating has gone down. Bailey kept calling other internal departments, including the fraud investigation group but was told they could not do anything to reverse the credit checks unless they were for frauds, which they were not.

I was okay with my temporary drop of my credit score as it would come back. My thank is to Bailey for her effort to help me and insisted to right the wrong. I had decided not to apply the Marriott card again, and after this experience, I would.

Service inside the bank is way quicker than the drive up, I've noticed that oftentimes, the bankers at the drive up window have to wait until all inside bankers are served, and it's like up to 10 minutes they're waiting. Bummed

Great service, Came in to check status of credit application for my business and was made aware of the situation quickly and efficiently! Thanks to a friendly banker named Tanya Thompson. She quickly updated me on the status and even contacted the corporate department regarding the application status. Kept me informed and and got us approved in 1 day! Wow. I highly recommend you see this branch for all your banking needs :)

5 star and 1 star at the same time. If you own a truck bigger than a S10 don't both using the drive thru. No room at all. The teller was beyond nice help me at the last minute customer service was great.

Friendly service. Nice bunch of employees. There's a double drive-through which makes it really convenient. They have lollipops for the kids and coffee for the adults. The ATM outside is convenient, but I kinda wish they had a drive through ATM.

I wanted to say Bailey the banker here is hands down amazing, this woman answered all my question's from ATM machine fee's to saving's account advice. I highly recommend asking for her when coming into chase for anything! She is genuine and direct and very helpful.

Had an absolute awesome time with John woodworth! Glad he was the one that assisted us 😊

The staffs are very nice. They are fast and very friendly. Most of the time it's not crowded and the staff gets to you very quick.

The teller was very nice and helpful.

Fast and very friendly.

Great people to work with

Great staff here!

love you chase bank!