Roy's Ace Hardware

I went to the store for a particular item. I had plenty of assistance looking for and discovering they didn't have it. Then they called one of their other stores located the item and had it waiting at the cash register for me.

Went in to buy some oil, and the staff were so kind and polite. Super great customer service, and made you feel like you were the only customer in the store. Their attention to listening was impeccable, and they truly worked as a team together. I was in a hurry on a Saturday mornings and the staff were super helpful, and recommended products i didn't think about, and worked perfect for the project i was doing.
The check out was even better. Once i was ready to pay, the associate was very kind, and cheerful. Something you don't see often anymore. It felt like a place you wanted to hang out at, and just talk with good friends over a cup of coffee. Im sure if they had a seating area, it would be packed. Super great local store i will be spending my money at often. Thank you Roy's Ace Hardware, your truly a rarity in business now days, keep up the great work, your Awesome!. . .

Very friendly and helpful staff. Great downtown location.

I've been coming here for years. I love this place better than the big box stores. There's always someone extremely knowledgeable and helpful right there waiting for you. (You can sometimes even get a few fishing tips from their plumbing expert.)

Very friendly and helpful staff. Great downtown location.
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Be careful when you pull in and out of their parking lot. The ramp is a little rough and you might hit your tow hitch or the lower part of your bumpers.

Always so helpful. Clean and organized store. Almost always have what I'm looking for.

Love coming inside here, always welcomed, find someone ready to help and assistance if needed at a fair price. Thank you for always helping me keep my walker in order.

Know there store, no guessing as to we're items are at very nice and easy to talk to, treat you like family,, thank you for treating me with with respect.

I had been to three other stores trying to fill a list for a remodel. I walked into this store and was immediately asked if I needed help finding something. I explained my list, the employee walked me through the store, helping me fill my entire list. To me, that's the definition of customer service. Within ten minutes, I walked out the door with my list filled. I have not found this level of service at ANY other hardware store. I was really impressed and I will definitely return for my next project.

Great service the employees always ask you if u need help finding anything, most of the employees are experienced in doing jobs related to what your working on and they give you very good advice especially if you don't know what you doing, I always ask a lot questions and they give me the best answers and options on what to get overall great experience goin there I go at least 2 to 3 times a day to get what I need I recommed goin there.

ive lived up the street from here for almost 30 years. prices are not too bad. seriously. whats remarkable is that over the years i have never had an unpleasant experience. not with product or price. never ever met an employee that i didnt immediately feel comfortable with or that did not treat me with respect. the only thing i would change about this place is the hours. id start with their closing time...

They have the size furnace filters we need and I always like to walk around to see what they have. Not many women enjoy touring a Hardware Store, but I do!

This is my go-to stop for hardware. The staff is always available for advice without treating me like I'm incapable. Ace truly is the place.

They are some of the best customer service staff in Yakima. Always ready to help you find what you need. Very knowledgeable

I have to say that I felt as though I was treated with exceptional service! The staff here were knowledgeable and quickly responded to my shopping needs. Conveniently located right off downtown Yakima Avenue making my hardware shopping a stop n go. A++

The store on Yakima Ave is just "meh." The store to visit is the one at Tieton Village shopping center. The staff is great and they are really helpful. The store on Yakima Ave refused to help me when my car needed a jump. The made me buy a $25.00 set of cables before they would help me. Then they refused to jump my car because the kid was off in five minutes. I have shopped at that store for 25 years but I drive right by to Tieton now. The service is WAY better.

Ace hardware has what you need

Brad is a good man but his key maker needs to develop.
SOCIAL SKILLS.
Commands customers
Never request customers

Good helpers always nice and smiling 😃. I go there all the time when I need help with anything

Love supporting a small(ish) business. Ace is the best