U-Haul Storage at East Nob Hill

I missed my first appointment by accident and U-Haul wanted to charge me for service that wasn’t completed. The employees helped me schedule a new appointment free of charge, and I left with the trailer hitch, ball, and wiring, as paid for on my Subaru.

I waited at the shop 4 hours while the hitch was being installed and did some work in their waiting area. WiFi kicked me off once an hour, which was annoying, but not the end of the world (I hotspotted with my cell carrier for a couple hours).

The installer (manager) completed the work much earlier than quoted (end of day).
The employees were very polite and professional to me.
I would gladly work with this shop again.
Thank you again very much!!

PS Two customers got into a tense exchange with one another over one customer cutting in line (by accident?). Some racist comments were made (“go back to China!”) and threats made. One of the customers (Latinx) made a comment about being armed and the other (“Asian”) was acting tough/goading him on 😮‍💨. Employees were caught in the middle and did their best to deescalate the situation. I was <100’ away from the altercation.

I went to the U-Haul at East Nob Hill and had a pleasant booking for a trailer with, I believe Melissa who was filling in from the Tri-Cities. Later the same day, I had a change of plans and the reservation was easily canceled. The next day I noticed my wallet was missing and after looking everywhere I thought that possibly I had left it at the U-haul business. I called to see if they had discovered my wallet. Jeanette was on the case, searching the entire desk area, the safe, and reviewed the security video. I found the wallet at my son's house as it had fallen out of the car door the night before in the dark. When I called her to inform her the wallet was found, she was outside searching the parking lot for it. I believe she went way above and beyond the Call of Duty and U-haul should be very proud to have a worker of her caliber, they should probably give her a raise before someone else does. I know that I greatly appreciate her devotion to customer service!

Update: moving out of the storage is always a breeze. Leave it how you found it and you should be golden. Staff is so helpful!

Super clean & Safe. Staff is super friendly & helpful!

After a certain misunderstanding (at another u-haul) as to where our trailer was supposed to be dropped off, Lindsay was very professional about fixing our issue and getting us back on the road. Saving here company some very valuable customers. Way to go Lindsay and thank you so very much!

Lindsey was AMAZING at helping us rent a trailer today. She didn't have one but found one for us. Made the whole experience super easy and I think under 10 minutes 🎊🎉🎊💓💓💓 Thanks again Lindsey 😁

Andrew helped us out by installing a brake controller on my car. It took a little longer than he first thought because the car was fighting him. But he got it taken care of and we are very happy with the work he did. Very friendly and helpful staff at this uhaul.

Brand new storage at this location is very nice. It's great to see U-Haul take over the building and re-purpose it so well.

I’m giving FIVE STARS for Patrick he is a FIVE STAR person, i love his attitude, he’s very attentive and fast. He’s always respectful to his customers and helps you get everything you need for your move. Iv been renting from Patrick for last four months. I only like to deal with Patrick he’s the best. All and all Patrick is an outstanding man and makes all my moves go very smooth.

My trailer rental return today was incredibly quick. Before I even got my seatbelt off, an employee was already outside looking up my information. The whole experience took about two minutes.

I came by the uhaul event today. It was really awesome helped with my services. All the workers were fun and energetic! Eloísa especially was doing that thang! I’ve never seen someone so happy and excited for work.

Fast but most importantly Friendly service. I like this yakima location and the customer service I received here. Very professional.

All of the negative reviews on here cannot be further from the truth about how I was treated. Respectful, helpful, and very attentive crew at this store.

Good customers skills went in to buy boxes and eloisa was nice enough to take them to my car

1st month free storage rental. U- hauls are a great way to move some weight!

Wana thank eloisa for her great costumer service !!! Best lady that has helped me out look for what I was looking for..

This place was wonderful!

Quiero agradecer a la señorita Eloisa,por su servicio. Una sonrisa grande y bonita muchísimas gracias.