The Shoemart

I recommend The Shoe Mart for all of your shoe needs. Joe and Ed are reputable and friendly owners who are almost always available at their Norwalk location. I purchased multiple boots from this store and asked my questions on caring for my new Alden Indy’s. The 403s pictured are seconds and had darkened after some time left outside of the box. I called Joe and he called me back within 20 minutes and made it clear if the boots were fixable he’d fix them or if they weren’t worn, I could receive a full refund. No questions asked. I took a trip to the store and the photo is a testimony to their work. I was assisted by Ed who worked and (to my eyes) repaired these seconds that I’ll enjoy for years to come. Thank you Shoe Mart. I’ll be sure to stop at your store in the future and complete my Indy collection.

Highly recommend TheShoemart.

I bought a pair of beautiful Alden boots here. Probably the best shoes I've ever owned.

And then, a few years later, brought them in for polishing and new soles, which I'm happy to report was done very well, and quickly, and at a good price point. Excellent customer service.

I'll definitely be coming back in the future!

These guys are great. First, you can buy second quality Aldens here at a discount. The defects in the shoes are very hard, if not impossible, to find, and the defects are generally something insignificant such as an insole that is very slightly misaligned or a stamp that’s uneven. Second, I found a defect in a pair of first quality Aldens I bought two years ago. After two years, it was my first time wearing them because I had started working from home, and it was only then I saw a tear in the leather. The store offered to repair the shoe free of charge.

An excellent prices on very fine shoes. The fit of the shoes I purchased online is, as always, perfect with Alden shoes built on the Barrie last. I especially like the plantation rubber sole because it provides a softer feel for walking on hard surfaces. Although this pair was a "factory second," I cannot find any imperfection that explains to me the reason that it was so classified.

My wife and I also recently visited the new location of The Shoe Mart "brick and mortar" store. The attention that Joe Zapatka gives his customers at The Shoe Mart is extremely helpful, and unlike most salespeople in department stores and discount shoe stores, he really knows how to fit shoes and takes the time to ensure that the fit is right for the customer. We purchased three pairs of shoes on this visit, and I am happy with all of them. I will continue to buy shoes online from The Shoe Mart and will visit the store as often as possible. Although I live about 200 miles away, it is worth the trip. I would recommend The Shoe Mart to anybody who recognizes that good shoes are an investment, not simply an expense season-to-season.

I bought shoes and had trouble getting fitted because of a swollen foot due to a knees replacement. Ed and his brother were 100% honorable. When it looked like I was not sure I if I had the right fit, Ed's brother promptly gave me a refund for two expensive pairs of shoes. They clearly wanted me to buy shoes only if i was certain the shoes fit. They were looking to the future and my buying shoes cc that fit o properly when my foot was not swollen.

Hands down, this the best shoe store in the area — not just Norwalk/Westport, but in CT. Two reasons: 1) the two brothers that own it have been in the shoe business for over 50 years. They know everything there is to know about quality footware and it’s manufacture. They can detail the elements in a lasting sole, stitching, welts, vamps, type of leather, you name it…welcoming, laid back, and expert; and 2) Alden shoes. Simply the best US shoe and boot made, bar none. British designed and handmade in Massachusetts, these shoes last a lifetime — for real. Yes, they’re expensive, but they are worth it. I have some cordovan loafers that I bought from Shoemart back in 1980 at their old location, and they are still fresh. The store carries Cole Haan and Johnston & Murphy, but those shoes pale compared to Aldens. And what’s also excellent is their inventory of wides and other sizes. As a guy who can only wear wides, it is near impossible to walk in off the street and buy fashionable and durable shoes in wides. You can do that at this store. Can’t say enough good things about this place.

Bought two pair of Alden men's shoes last August...white bucks and tassel loafers. About $600- for the pair. I love them and am getting ready for Spring! Thanks Shoemart. You offer the best deals on quality footwear.

I stopped by here a few weeks ago to pick up a new pair of new Alden Indy Boots and had a great experience. The staff were very helpful and knowledgeable. I also enjoyed looking at all the great deals on Alden seconds while i was there. I will purchase all of my Alden shoes from here in the future.

Fantastic! Do not be fooled by the exterior. Inside, this store is amazing and well-stocked, especially if you need shoes in odd sizes. My husband is typically resigned to searching a store for a half hour to find shoes that may fit and then buying a pair if he can cram his feet into it. Our salesman, George, was knowledgeable, confident, and extremely helpful. My husband wasn't used to this level of service, but George quickly found a selection of shoes in his size and helped him try them on. He fell in love with several pairs that fit him better than any he's worn in years. Prices are not cheap, but worth it to find shoes that fit comfortably in such an extreme size. We will return!

When I first saw the Alden Indys on an airplane, I knew I needed a pair. Very expensive, but worth every penny. Loved the boots, and had a small issue with them, I was blown away at how awesome the service has been. They took care of everything quickly and at no cost! Dylan and Ed were awesome every step of the way, and confirmed that the investment was more than worth it!

One of Kind. Shoe Makers are overwhelmed and enjoy working on The best Shoes in america, Alden is not only a great Gift for your loved ones this holiday, but they also last 20+ years if they are repaired when needed. Love the shoes Thank you again to everyone at the shoe mart.

After having the wrong item shipped (not their fault at all, it was the manufacturer), they shipped the right pair direct from their warehouse, at the same discount, and got it to me in 2 days just in time for the event I was attending. The manager was extremely understanding, and handled my issue with courtesy and professionalism. I will definitely shop here again!

This was my first time purchasing from The Shoemart & it was a great experience. I bought my sneakers online and received them quickly! Quick and easy! I don't understand why there are so many poor reviews because my experience was a good one and I would definetly purchase from them again!

I'm a Canadian customer who was lucky enough to be able to purchase some beautiful Alden boots and a pair of J. C. Cole Galways. George was very helpful checking stock and arranging the shipping to a location in the US where I was on business. Thank you very much George! The American made Aldens did not disappoint and the Coles quite frankly are a very nice shoe for the money. They may be made off shore but the materials and build are excellent. For other on-line shoppers I wear a 10 in sports shoes, 10 D in Redwings and 10 D was size on for me in the Aldens and Coles. I'll be purchasing from The Shoe Mart again!

Great customer service. Got a pair of defective Alden boots. Shoe mart made the exchange flawless. Shipped my boots overnight to get them to me. Would recommend

Mark, the Marketing Director, has been extremely helpful and knowledgeable when it comes to choosing the proper sneakers for specific athletes from distance running to crossfit. I've ordered multiple sneakers, loved each pair recommended, and they come incredibly fast. I couldn't be happier and will continue to shop here.

Was fitted by Ed yesterday and bought my first Alden shoes. Extremely knowledgeable and helpful. I wish I had found this place 10 years ago. Absolutely fantastic selection. It's nice to see places like this are still around. It was a bit like going back in time...

Last week I ordered shoes from The Shoemart and the person who helped me was knowledgable and patient. I received my shoes the very next day and I love them! I got them for a great price and was very happy with how easy the process was. Thank you Shoemart!

Great sneakers at a great price, with super fast delivery. Selection was great, with my size in stock. Excellent customer service. Not sure why there are some bad reviews, as my experience was completely opposite. Give them a try- you wont regret it!

Thank you! I am happy to say I received my shoes on time and I love them. I ordered my new Reebok Nano 6.0s from TSM on Monday and received them Wednesday. I am happy to support small local businesses and will be shopping here again soon for my winter boots!