BMW of New London

My car faulted during an upload and froze. Amanda, who works in service, was outstanding. She sent over a loaner right away, since I had two medical procedures that day at noon. She gave me her cell number so we could be in constant contact. Amanda certainly went above and beyond during a very stressful time. She was understanding and compassionate. New London BMW is lucky to have an employee like her. She truly understands what "customer service" means.
Best,
Lizanne Farley

My husband just purchased a 2024- 530 BMW from Jacob Pope at BMW of New London. We have bought many cars from Audi, Mercedes and Lexus dealerships. By far, our experience with Jacob was most exceptional. Jacob had the models we were interested in ready for us to inspect And he reviewed all specifications with clarity and professionalism. We had visited another BMW agency but models not available and certainly sales was not as accommodating.
Within 2 hours we bought the car, negotiations and contracts were seamlessly handled.
A shout out to Wheeler and Ryan, managers at BMW of New London.

Jacob Pope was fantastic to
work with. Picked up a 2024 M3 Comp over the weekend at this dealership.

This was by far one of the easiest purchases I have made on a car. Both Jacob Pope and Assistant Manager Ryan were knowledgeable and helpful. We worked out my purchase terms in an hour, including a test drive, and they both stayed after 7pm to get it done. A truly great experience all around!

My wife and I just recently purchased an X3 from BMW of New London. We were on the fence for months trying to decide which SUV to buy. So many choices out there in the market to choose from. But from the moment we stepped onto this dealerships lot we knew. Salesman Jacob Pope won us over with his knowledge of their product line and his willingness to spend quality time with us to confirm this was the vehicle for us. Everyone we met with made us feel like part of the BMW family. We recommend this dealership above all others. Good luck to you! - John & Missy

I recently had the pleasure of purchasing a BMW X5 from BMW of New London, and my experience was nothing short of exceptional. From the moment I connected with the dealership, the team at BMW of New London went above and beyond to make my car-buying journey truly memorable.

First and foremost, I must express my gratitude to Jacob, my salesperson, whose knowledge, professionalism, and genuine passion for BMW vehicles made the entire process enjoyable. Jacob's attention to detail and commitment to ensuring that I found the perfect BMW X5 tailored to my needs truly set the bar high for customer service.

Wheeler, the sales manager, played a pivotal role in ensuring a smooth and transparent transaction. His expertise and willingness to accommodate my needs were evident.

In addition, Michael, the finance manager at BMW of New London deserves commendation for his efficiency and expertise. The finance process can often be a daunting aspect of purchasing a vehicle, but the Michael made it seamless and stress-free. He took the time to explain every detail, ensuring we felt confident and informed about our financing options.

The level of professionalism and courtesy extended by the entire team at BMW of New London was truly remarkable. The dealership itself exuded an atmosphere of luxury and sophistication, reflecting the brand it represents. Every staff member I encountered was friendly, knowledgeable, and dedicated to ensuring my satisfaction.

Driving off the lot in my new BMW X5 was not just a purchase; it was an experience. BMW of New London and its outstanding team, including Jacob, Wheeler, and Michael, and have undoubtedly earned my trust and loyalty. If you're in the market for a BMW and desire a top-notch buying experience, I wholeheartedly recommend BMW of New London – where luxury meets exceptional service.

Amanda and Ben did an exceptional job scheduling my services and went out of their way to accommodate my every need. Ben made sure that my services were done in the time frame I asked for, he also applied all service discounts that were available ar the time of my service, saving us money. I am confident to say without a doubt I would bring my BMW X5 back to this dealership for her service needs. Thank you BMW of New London, thank you Ben and Amanda

Jacob is an excellent associate. BMW of New London is a really great car dealership. They want the best experience and best deal for you. Quick service as well, they just make everything easy.

I purchased an oil change special through this dealership , 3 years unlimited oil change for 225. Such an amazing deal . I bring my BMW here for all my oil changes , the service is great , the girl at the service counter is very kind , and the waiting area is very comfortable so you can wait and relax or use the wifi and work .

I was having issues with the latest remote software update on my X5. We were in/out in no time with the update completed. Excellent customer service! My dealership of choice.

Brianna in particular, and the BMW Service Team, provided a top notch customer service experience related to my recent vehicle repair need. The first time after owning two vehicles from BMW of New London: an X5 and now X7 that I experienced a repair issue. And a day before the Thanksgiving Holiday!!! Needless to say it was quite the stressful experience. After dealing with subpar Roadside Assistance provided by State Farm Insurance, got my vehicle back to BMW of New London where Brianna effortlessly processed my warranty coverage and she and the team got me into a loner to cover a rigorous and demanding work and holiday schedule. A part of me is patting myself on the back for having purchased the extended warranty, which set a high expectation of owning a BMW related to customer service, but the other part is applauding with gratitude Brianna for stepping in and helping me to get through work and the holidays seamlessly. Thank you Brianna and the BMW Service Team!!! Tank and I are finally reunited!!!

Darnell was excellent and the process was great. Extremely happy with our purchase and will 100% come back again as a repeat client

I could not ask for a better car buying experience! Everyone from the receptionist to Sales to Business Manager to Service is courteous, helpful and knowledgeable making it a seamless transaction. Exceptional customer service...it was actually a pleasure to buy a vehicle here. Special shout out to Jacob, Wheeler and Ryan for their stand out service and helping me buy a vehicle I love at a very fair price and trade. Highly recommended!

Darnell Williams is the best and most sincere salesperson I’ve ever met. The dealership is really nice. Service is great. All the staff are very good people except for Mike of Finance.

From the first day i walked through their door with nothing but a vision in my head,Mr Darnell Williams and Mr Marty Hall worked tirelessly to make it come true.They welcomed me with a warm,friendly and professional service.This picture was taken at the end of it all! It was a celebration and reminder of my pleasant experience that i will cherish for as long as i live! I thank these two gentlemen from the bottom of my heart! Also i like to extend my gratitude to the rest of the entire team:Ryan O'Connor,Michael Smead,Tyler Henton and John Goodrich.You guys rock! 🕺🕺🕺🕺And as you can all see,Darnell and myself were trying hard to contain our laughter because of something Mr Marty said shortly before Rayn took the picure! 🤣PS:If anyone of you should hear a relentless honk from a vehicle out on Colman Street at any given time,chances are it will be me,waving to you all as i drive by!

I’ve been very happy with their professionalism, excellent service and very helpful employees (thank you both Amanda and Ken.)

I was very happy with my oil change service. BMW picked my car up, changed the oil and washed and vacuumed my car. What an added surprise. Thank you so much!

Spoke with Amanda yesterday morning with a tire issue. She was able to get it fixed right away. Great customer service.

They have excellent service department. They were very welcoming and polite. They made me quite comfortable and, my wait, while they serviced my X3, was really pleasant!!

I was on 95 driving when my tire pressure monitor lit up. It was 4:00 in the afternoon and I was at the New London exit. I called and they said come on in. I was back on the road fixed up in 45 minutes. Their service department is fantastic and super friendly! They’ve earned my future business!