AutoZone Auto Parts

Brittany is amazing! She was very sweet, fast and knew just what to do. Our car needed a new battery, so we first took it to Waterford Walmart and we had a horrible experience with them. They are lazy and uneducated. Their loss!!! My husband and I are so glad we've decided to stop at the New London Autozone instead of going back to deal with Walmart. There was some corrosion on our battery and the clamps and the Auto Care at Walmart told us they couldn't get the clamp off to install a new battery and they didn't have the right tools. Well, Brittany took care of it and it took her much less time than Walmart said it would take. They tried saying it would take 30-45 mins but it took Brittany about 15 mins, and cost us less too. WE WILL MAKE SURE TO DEAL WITH AUTOZONE IN NEW LONDON FROM NOW ON!!! :)

Hubby and I just went to pick up windshield wipers and two employees came over, on their own...we didn't ask...and not only offered to help, they took over and installed them for us! Just a beyond and above kindness! All while smiling. Just a really pleasant experience that just makes you wish all companies treated customers like this. Well done and THANK YOU.

Chris at the new London location is very knowledgeable about automotive parts and repairs! Always gets us the right part, on time and with great customer satisfaction! Thank you sir, -pizza man said that

**Roadside Rob Rescue 24**

Dennis in the New London, CT store provided phenomenal customer service and went above and beyond to locate a CVT Transmission dip stick for a 2011 Jeep Patriot!!

Needed a new battery, Tyrus and the rest of the crew were helpful in finding and replacing my battery (saving me over $100 from the dealership quote) all while successfully helping the steady flow of customers into the store. These guys are incredibly friendly and genuinely care about getting you the proper parts and information you need. I will definitely be coming back here for my auto needs.

I love this store. They have always had what I needed, no matter what. I just bought replacement mirrors for my wife's old volvo. Older volvos mirrors just fall off! I was able to get the glass and fix them. Thanks

A auto parts store like no other, When it comes to purchasing parts as a DIY who maintains a fleet of cars for myself and children one needs a reliable auto parts store. AutoZone located in New London Connecticut fits the bill. I have been using this establishment for many years and could not be happier with their service, price and their ability to always go the extra mile to get me the part that I need if it’s not in stock. There Attention to detail is superb. I can’t say enough about the manager Samantha as Her dedication and leader ship skills in my opinion are second to none. This store is truly a well oiled machine. Should you have an issue rest of sure it will be dealt with quickly. It is nice to know that you when you return to the garage that you have the correct part. As the staff is knowledgeable, friendly, and professional. They squash the competition in my book!Next time you need a part forget about the rest and go to the best!

I went into Auto zone today to turn in the core for my sons car and this is how it went. Well first i bought the part in the Norwich store and figured since I always use the New London store I would just stop there. When the employee couldn’t find the car or core under my phone number she immediately got the manager Samantha. I guess she had just started at this store. You would never of knew that if I didn’t overhear the employees talking about a class she had just come from. Needless to say she was very pleasant, knowledgeable and NEVER gave up on trying to find out why the core wasn’t showing under my phone number. She called the Norwich store had them looking through there system as she tried a bunch of different ways to locate my purchases. Samantha finally found out there was a commercial account opened under my name in norwich which is a whole different issue. There was also a gentleman working who was also management that was helping other customers and in between them he was also doing everything he could to help. I wish I could remember his name so he could be recognized also. A frustrating experience that these employees turned into a great experience and they even had me laughing by the time I left. Thank you Samantha and crew for your help today!!!! ABSOLUTELY AMAZING CUSTOMER SERVICE!!!!!

Very helpful. Needed new wiper blades for wife's car. Suggested not to waste time looking in book near blades. He looked them up on the computer. Showed us the choices, we paid for them, he put them on. Definitely will go back for our other car's wipers!

This AutoZone has been a big help. I had an issue with a part that I ordered from them and no matter what parts they had, nothing fit/worked. When my work schedule did not allow me to resolve the issue, they ended up calling around to find the correct part because they could not supply it. They found the part and directed me where to go and even called ahead to coordinate with the place that did have the part. I believe the manager is named Michael and he was really helpful throughout the entire process. I in fact just went back recently and they were able to provide recommendations and suggestions for future repairs and issues that I may have coming up. They provide top notch customer service!

As a older woman with no EXPERIENCE with cars! I entered Your AutoZone on Frontage Road in New London. A young man "Tim" as he introduced himself approached me as I was confused about how to look up light parts.He was so helpful , it was kind of embarrassing being so unknowledgeable but Tim set me at ease. Instead of just getting what I needed ,Tim showed me how to look up in the books and charts so that I can come in the next time and feel knowledgeable. Very polite and respectful. More of this we need In our stores. I will recommend this store and all their help to my friends, and family . Thank you for a learning EXPERIENCE. I was also happy to see that I could express this on this site.
Thank you
Suzette Jones

I needed help getting my oil cap off and a very nice young man who worked at this location new london name is Juan Diaz worked for 15 minutes to get it off so I could add oil to my jeep. I was so relieved and I just wanted to give him credit. Thank you again Mr Diaz

Great service and they can hook up your car and diagnose it for free.
Totally awesome they saved me alot of money and time

I have read the reviews. I know this location is going through changes. They have a survey you can fill out. Good things or for bad. If there was a major problem all stores have the number and email address for the district managers. If they are not told of the problems how can we fix problems with employees. I am going to school for engineering. I do this because I love my job. Take time and help us help you. If you see a problem PLEASE tell someone. Grey shirts in the store are all managers. Talk to us. Even if it's to say hi, let us know of a problem or ideas you have.

Good morning... Ran into some difficulties this morning and somehow my exhaust pipe was unattached from the undercarriage of my car and was dragging. Tim the gentleman working there this morning showed me what I needed to grab to temporarily fix it and also helped me prop up said muffler so I could make it home to find a more permanent solution. Please give that man a raise. A+++ service.

We were assisted by Juan twice in the same day. He went out with us dummies to our car and helped us with our questions multiple times. We had a very positive interaction with him

Excellent customer service. Didnt have my part in stock, but they got it to me first thing the next day. Going back for sure in the future

I had an easy going helpful experience with a young lady there. Didnt catch her name, but on the receipt says cashier #11. Great job!

Came in completely clueless with a list. Tim was outstandingly helpful, thoughtful and awesome to work with. This is why I always come to this store!

Sincerely Ana

Awesome place to go for Blinker Fluid, low beams for the Ford or any other auto part