Central Freight Lines Inc

Nice drivers

Deb really helped me stay on schedule today. Great attitude and customer service.

Never was any good, your order will be delivered damaged and possible loss of product. Use to be good back in the day but not today, they are closing it's doors permanently on n 12/17/2021.

On hold 45 minutes to set up delivery of a large component that is in town. I was placed on automatic ignore, No answer. Called back and 17 more minutes on ignore. NO ONE picked up. Another 15 minutes to another department. Busy is one thing not caring about your customers enough to answer the phone is another. Very Poor customer service!
On the 4th call 10 more minutes on ignore and the sweetest most helpful person picked up. She put me on hold 10 more minutes but came back and informed me I could pick up my freight at the depot. Great.
I went in to the warehouse and stood where I could be seen by workers. 20 minutes more before I was acknowledged. Another very friendly person had me wait another 20 minutes in my truck before I was able to load my item and leave.
Overall very friendly staff if you can ever get them to help you.

On the phone the recording says how they care about customer service. Well I call BS! The first gal I spoke to was so rude, no empathy whatsoever as to where my freight is. The second gal was only slightly better. Neither could pinpoint why my freight sat in Phoenix for a day and a half when my company paid for next day delivery. They probably lost it! Not to mention the website shows it was picked up yesterday and no updates. I will not recommend them mostly for the unfriendly girls in Waco Texas. I hope the calls were indeed recorded and those gals get fired for there unfriendly natures!!

I have been kept waiting for days for a delivery. They don't bother to call back when they can't keep an appointment. Now I need a pickup and they never showed up. Their local phone number doesn't ever answer. Who knows when they will show up. All it would take is a phone call to let the customer know what's going on .

Most incompetent company I've ever dealt with. Phone numbers doesn't work, so I couldn't inquire why my engine took over a month to get here, and spent large amounts of time in individual cities before sitting around in Albuquerque for more than a week before being delivered.

Call several different times to check on shipment held up in Dallas...No one ever picked up after a 30+ wait both times....

The phone won't connect and there is no way to contact them.