Kroger Pharmacy

very much improved as of 2024. there are a lot of old reviews giving 1 star, but since those were posted the kroger pharmacy has done a 180. the staff are all kind and understanding, and the pharmacists are knowledgeable and eager to help. calls are always answered and wait time is usually only about 10-15 minutes if it’s not already done. keep up the good work 👍

Love the staff here. Megan is always a sweetheart. Michelle is incredibly knowledgable and both go above and beyond what they are called to do. I watched the poor Pharmacy Technician get verbally assaulted tonight and I was amazed at how well she handled it. I dont think I would have taken it as well as she did. Thank you for all that you ladies do. Keep your head up and disregard any negativity thrown at you.

Great service and always helpful staff. Not much else to say other than it seems to be a popular spot to get your prescriptions, I would even say more than walmart. Still great service though.

Prompt service. They call you when your prescriptions are ready. The Pharmacists are very courteous and knowledgeable.

My pharmacy as of now. Excellent service there.

Great Meat and Deli Department fantastic customer service, there are always kind smiling faces, grateful , to see you again!

Beats most major chains prices

Employees are nice and the prices are pretty good.

Good service

Anna (older lady) was great and had a great attitude! Felt so bad they didn’t have enough help to do check out lines or bags! Kylie is always great and Karen! We’ve had one bad gentleman (the Marshall).

Prices aren't great but it's nice to get points towards cents off fuel

3 star cause I don't go there

The pharmacy technicians are mostly friendly and helpful however I’ve never had a pleasant interaction with the female pharmacist there. She ALWAYS acts as if it’s a bother to answer any questions. I’m a nurse and have worked with many pharmacists in my day. Never have I been around a pharmacist so unhappy with her job. Customer service is part of healthcare. If you aren’t happy assisting your patients I suggest a nighttime stocking position.

If I could give it no stars, I would.
Poorest customer service I've ever experienced.
Have gotten meds at other stores in the system, never had any problem.
Transferring my prescriptions.
Will never set foot in this store again.

My Dr.'s office called in an Rx for a pain medication for my very painful foot condition around 11 AM this past Friday morning. Went to this Kroger pharmacy around 5 PM the same day only to wait in line for roughly 45 minutes just to be told they hadn't had time to get my Rx ready all day due to being "backed up" that day. Asked for a wait time, was told I could not be given one & that all they could do was promise it would be ready to pick up on Monday. So I had to go the entire weekend with a very painful foot just because they were too busy & unable to get my Rx ready. This is simply unacceptable service. We will be changing pharmacys & reccomending others do the same unless you like long periods of waiting in line just to be informed yiur Rx is not even ready when there has been more than ample time to do so.

UPDATE: My wife stopped by Monday morning at 11:30 & tried to pick up my rx. It was STILL not ready! Pharmacy staff was rude when she asked why it still was not ready when we had been told Friday night it would be ready for pick up on Monday (no time was mentioned). My wife was only told she would have to wait 30-45 minutes. My wife has since filed a complaint with Kroger's corporate office.

This is one of the hardest Krogers to deal with that I’ve ever experienced. I’ve been getting my medication here since August 2021 and the pharmacy wait is usually about 10 people and 20-25 minutes. I’m not kidding. It can be up to 15 people sometimes waiting in line. The money center/customer service counter is almost never open. Maybe one out of 25 times that I’ve been there could I cash a check. And now they’re closing an hour early even with their already reduced hours. It’s weird, it’s almost like they’re like half out of business but just still leave it open to the public.

If I could I would leave them no stars! When you need to know if your medication is ready to be picked up they don't ever answer the phone!!! so you have to drive all the way there and then you waste gas when they tell you your medicine won't be ready until tomorrow! When they could fix that problem and start answering their phones!! When gas prices are not cheap! Right now! I won't be using this place no more!

The pharmacy quit accepting GoodRX and started promoting their own payRX card. They still honor the last GoodRX price they gave but new prescriptions are not offered GoodRx pricing. Also interesting how this plymouth store removed their store google account maybe because of the bad reviews they were getting as a store. Other than that I only shop the sales here.