Cris Brock: Allstate Insurance

I usually hate talking on the phone for anyone other than family but Allstate is always friendly. I do not feel burdened when I have to call them for information and I know I will get my questions answered.

Best rates for me and awesome customer service by all staff (including Cris Brock-she is quick to help me anyway she can). They are the best!!!!

I have been an Allstate member for over 10 years and was in my first wreck last October. Two months ago I asked that they cancel my policy momentarily until I was able to get a new vehicle and while discussing my cancellation I asked what the policy was on accident forgiveness. They never got back to me about my inquiry and canceled my policy anyway without informing me that this would cause accident forgiveness to no longer cover my wreck. My rates for 6 month coverage jumped from $878.70 to $1,491.86. I am now stranded in another state, unable to get a car, while everything is shutting down across the country due to the virus.

Poor customer service.. charged ny mortgage company after cancellation. Twice.. poor communication. Does not seem to care about their clients just signing business.