Le Hiboô Gift Store - Marsa

Très bien vente des cadeaux déco.

We should advise all potential patrons of this store's irresponsible and negligent business practices. On December 13, 2022, my wife shopped at your store for gifts for the Christmas holiday. She chose a number of items at approximately 200 TND in value, or $62.00 USD. Upon purchase, she used my Chase credit card. However, the credit card machine was malfunctioning, and charged the card three times, even after being asked to stop running the card by my wife. My wife then paid in cash, in the amount of TND 200.

At this point in time, over a month later, I still have the three charges on my credit card in the amount of $62 each, or $186 total. We have requested that this be refunded, but we have been given the run around by the store staff and the owner for over a month. The store refuses the most obvious and simple solution, which is to simply refund in cash. For reasons beyond reason or beyond logic, they will not do so. The owner refuses to contact us, but for some undisclosed reason, is the only one one authorized to approve a refund. The store confirms that all the three charges have been received by their bank, but refuses to process the refund electronically. The owner refuses to provide a simple refund for an item we have no we paid for four times. We have tried contacting them and working with them over a month on what should be a very simple matter. I would not reccommend visitng this store based on my customer service experience.