AVACO Rent a Car

Great experience, very good quality cars!

Imala sam veoma dobro iskustvo pre oko mesec dana sa Avaco agencijom. Sve kako je rečeno je ispoštovano.

Dobro iskustvo

The price is slightly lower compared to the well known international brands, but I don't think that the price differential is large enough for me to use AVACO again. Dealing with the staff was mostly frustrating, and the cars are worn down and damaged.

During our trip, the license plate fell off the first car I rented from them. With a lost license plate, it would be impossible to drive to Greece, which we were planing after a few days of visiting various locations in Serbia.

Instead of offering a replacement car or a refund, they wanted me to send them the ownership documents by mail (or by bus!) to Belgrade so they could apply for a license plate replacement, which I could presumably pick up before the trip to Greece. However, they could not guarantee that the license plate would be ready in time. As I had four small children with me and a tight schedule, their plan lacked any sense of customer service.

They were explicit that they would not offer a refund or a replacement car if I bring the car back before the 14 days that I paid for. When I told them that I would return the car regardless and find a replacement somewhere else, they quickly offered a replacement but made me drive from the airport to downtown Belgrade to pick up the car. They charged me 100 euro for the lost license plate. I did not want to dispute this just to get them off my back and get on with my trip.

The replacement car had all of its dashboard warning lights on, to which AVACO said that this was normal for that car. The front shock absorbers were almost dead, and there was something loose in the front as there was a loud rattling noise on uneven road and a loud squealing sound when turning the steering wheel. I was pressed for time, so I just went with it. Luckily, nothing fell off. Overall, it was a frustrating experience that I don't want to repeat.

Terrible! Car without basic maintenance, fake ensurance. Dont put your life in risk. Dont trust them. My worst experience in a rental car company ever. They destroyed my trip.

They do not respond neither to mail, neither to messages. Don’t know what kind of business they run, but this shows the service you should expect

Neljubaznost pri vraćanju automobila je potpuno pokvarilo naše iskustvo sa Avaco Rent-a-Car. Pri vraćanju automobila nismo ni jedanput bili upitani da li je sve bilo u redu i da li smo zadovoljni automobilom. Jelena je odma krenula da ispituje i proverava automobil, a mi se osetili kao da nas je zaustavila policija. Vrhunac je bio da nismo dobili kusur kao da se to podrazumeva, bez obzira koliko taj kusur bio mali. I na kraju, iako sam ja putovao sam sa troje male dece, nam Jelena nije poželela ni sretan put.

Aleksandar sa kojim smo prvo kontaktirali je bio mnogo ljubazniji. Da se saradnja nije završila na ovakav način, bilo bi mnogo više zvezdica.