Dufry

Good hot chocolate

Prijatno okruzenje,sa zaista divnim radnicama. Jako ljubazne persone,i fenomenalni uslovi za zaposlenje..

Čisto, uredno. Sve pohvale.

Sre¢ni praznici

Neki proizvodi se zaista isplate ovde. Problem je što nema dovoljno radnika na kasama da opsluže prvi jutarnji talas letova jer svaka kupovina zahteva pokazivanje gde letite itd. Dok sam čekao neki su već paničili da li će stići na gejt ali su svi usluženi na vreme.

THIEVES! ZERO CUSTOMER SERVICE! The staff at the check out counter of the duty free steal items and charge you for it. I travelled on 30 December 2023. Purchased a few items at the duty free. Not only was the lady cashier SO RUDE with precisely ZERO customer service skills, but also made me go and check the price of an item. As I stepped away from the counter, she stole an item but charged me for it. I didn't notice until I got home and opened the sealed duty free bag. I immediately informed the "customer service" contact - TIJANA JOVICIC who initially responded by saying she will check the CCTV cameras and then never responded back. I emailed several times, provided my receipt, boarding pass, exact details of what happened, the item taken, my description, the description of the cashier, everything. I was ignored. I will never go there again, and everyone who does should be careful as they are THEIVES and you will never get anywhere with filing a complaint because they ignore you. Losers.

Time after time showing it’s lack of care, excellence and level of services. Staffed by sub-par personnel with lack of soft skills or basic level of behavior it is at state of disrepair. No proper air conditioning makes it even worse. It used to have descent toilets but now uses the airside ones next to its entrance (between gates A4 and A5). You wonder at times whether the signage shows a way to this liunge or toilets.

Sladjana is the name of the woman who worked on Sept 10 (around 15.45) who everything a normal person would be ashamed of.
She was annoyed when I asked her to repeat what she said and I told her that there wasn´t any reason to be rude...Further she gave me change in cents and when I told her to give me in dinars she said - I don´t have.
I said that I didn´t want cents as I don´t have any use. She said - that´s not my problem. The I called a chief who was cold and gave me the change.

So ugly!

Takes ages, unfriendly staff

Business lounge area - Food is total disaster.

Terrible service. Unpleasent and rude staff.

Zračna luka je velika te se napokon vidi kraj građevinskih radova. Dugi hodnici od izlaza do kupljena prtljage, nažalost neadekvatnom ventilirano i neorganizirano tako da često stojite u gužvi pred provjerom dokumenata. Sanitarni cvorovi već potrgani, istroseni, bez toaletnog papira i sapuna za pranje ruku. Osoblju manjka ljubaznosti i strucnosti. O Lounge DUFRY (Bussines club) neću puno trošiti riječi, već ću ubaciti slike. - pod hitno zatvoriti, ukinuti!