Hotel JEN Manila by Shangri-La

Hotel Jen Manila is an experience that delivers as well as its more expensive counterparts.

Hotel service is fast and the food is great. The sheets are cleaned regularly and the toilets are well-equipped with bidets, a tub and a shower. Toiletries and other essentials are also provided.

The food is affordable and even in it's affordability you can feel it's premium quality. We ate a seafood marinara and club house sandwiches with iced coffees. They have traditional dishes partnered with modern food that can be enjoyed by youth.

Finally, the view is great. Depending on where your room is, you can easily see Star City, The World Trade Center and the Manila Bay.

Excellent experience, would highly recommend this hotel. Staff are nice, the hotel is well kept and cleaned, and security ensures that the place is safe. Excellent views over the bay area, as well as the local amusement park.

We had a small problem with booking a second room where they gave us a room the hotel staff hadn't cleaned yet. But we were quickly transferred to another room and given club access at the top floor. It's proximity to the airport was also a bonus.

A place that withstood the test of time.

Recently visited the metro and booked this hotel. Personally i prefer older properties as long as its well maintained due to the spacious rooms and halls and lobby. There is always something grand about marbled floors as compared to tiled ones especially that marble ages well. I was pleases that its still the case here. The carpeted floors seemed well maintained and the toilet fixtures are fairly new. Customer service was top notch and i like thr quiet vibe of the hotel. Location is central with ample taxis or easy booking by grab. 2 thumbs up and highly recommended.

I stayed here for quarantine and was treated like a VIP. The front desk, bell boys, manager and chef were all wonderful. I had a view of Manila Bay. The food was delicious and they took into account that I preferred more veggies and fruits. My room was clean and had they supplied me with plenty of water. Diana the manager was also pleasant. Hope to return and eat at the restaurant when I return. Thank you Hotel Jen!

This hotel is in a great location and a great value with a beautiful view of Manila Bay. The staff is professional and very courteous, from the moment we arrived they made us feel like our enjoyment was their number one priority. There are plenty of room service options and they are all an excellent value. There is an indoor smoking section away from the hustle and bustle of the lobby so it accommodates smokers without affecting non-smokers. I would recommend this hotel to anyone planning a visit to the Philippines.

Breakfast buffet is good. Room service food is ok but has little variety. The hotel has a nearby 711 so you can get all you need. High tea and cocktails were also - good/fresh food served at a fixed time. I love the service because the staff tends to your needs right away. The hotel also has a great view of the CCP complex which is nice.

one of the best hotels in Manila in terms of hospitality.

the beds were great, great view, well maintained and the staff were superb. it’s a plus their WIFI was good for remote work as we had to work the whole time we were there. we stayed here for 5 days and we loved it!

We stayed at executive suite. The rooms are great and you won’t be disappointed. They also serve free drinks like wine and beer at their club lounge from 5pm to 7pm.

Thank you to the whole team at Hotel Jen for being so friendly and caring about everything.

Older Hotel but nice. The staff was very polite and friendly at the Reception desk as well the porta and security staff at the entrance. Room was clean, good smell and the bed very comfortable I slept like in heaven. The only critic but not related to the hotel is that it is really hard to get a taxi there but the security staff was very supportive to get one. The Hotel Jen is for my opinion highly recommended.

I checked in to undergo my 10 day Mandatory Quarantine after coming from an international trip during this heightened covid restrictions. My Executive suite room was great with the Sea View, clean and very comfortable. The meals that were included in the room packaged were pretty good. Always prepared well and tasted very good as well. Always served on time and warm. The internet connection was quite good too. Lastly, the Staff were all great and friendly. They made my stay very pleasant. They would normally give me a call to ask if everything is okay and if I need anything else.

I booked a dinner for my sis here last night Oct. 16, and we had an exceptional experience. From email convos, to guards, and to waitress, their service is superb. The food is nice and quite affordable, too. They even surprised us with a birthday cake and a jolly performance. We will definitely be back again! Thank you Hotel Jen!

Everything was great at this hotel. Great location, easy to get in and out of the city. The staff was wonderful and friendly (for 3 months, their concern and hospitality is consistent really heart felt) makes customers feel welcome. The hotel is well maintained. The beds were very firm, too firm for my liking. The food was good. I, especially, enjoyed the view of the sunset. Thank you..Jen... for taking care of.

Overall experience was excellent. Value for money and the entire staff was very hospitable and courteous. A suggestion though, you might want to put some marketing materials inside the room on your massage services. We only found out about it on our 3rd day and was about to check-out already and the bide in room 1720 was not clean. It still had fecal matter when we checked in (around the spout, handle and in the holder itself). A bit disgusting but not enough to change our overall experience. We still enjoyed our stay

Staff were amazing and extremely accommodating. The young lady who checked me in was very professional and attentive to my needs as was the front desk manager. The concierge were always polite and courteous. The cleaner always did an excellent job in my room. Thanks to Nollie at the pool for his excellent service. The only issue i feel should be addressed is that of the hallway and room carpeting. They need replacement. Also the exterior structure when looking up at the hotel from the pool area is alarming with the large pieces of cracked or broken concrete.

It was our 1st time to experience a hotel staycation. And it was really one of the best moments together as family. You really have an accommodating and warm staff esp at The Lounge area where foods are great. What we like most was the FREE cocktail sunset food and unlimited coffee for me and my husband and juice for our son, while enjoying the sundown.
Definitely, we will book again here soon.
Thank you and God bless.

My son and I are currently staying in Hotel Jen and on our 5th day of the mandatory hotel quarantine today. Excellently comfortable stay so far!
*Smooth booking experience: Thank you, Ms. Clara and Mr. Sonny for the prompt responses and detailed emails.
*Efficient and clean shuttle service: Thank you, Mr. Spencer for patiently waiting for us at the airport.
*Excellently comfortable stay: Thank you, Ma'am Lizel for the room upgrade, smooth check-in, and for preparing my dinner at 1am. Food service is great; serving generous amount and different variety of food everyday. Efficient housekeeping service, too.
*Comfort, efficiency and hospitality at its finest.

Executive suite on 15 floor facing towards Starcity amusement park. Nice view and spacious room. The staff were kind and helpful. Only complaint was the connecting door to other room could hear people talking easily wish had sound proofing. Otherwise worth spoiling yourself here.

My Mum (Elsa) stayed at Hotel JEN for her quarantine requirements upon arrival in Manila and she thoroughly enjoyed every moment. She said it felt more like a holiday than doing quarantine. I booked a room for her with bay views and it didn't disappoint. Everything in the room was very clean and the staff at every point were kind and curteous. And the FOOD! WOW! All meals were included and every meal was delicious and of a large size. My Mum said she often struggled to finish her meals most of the time the servings were so big. Airport transfers were organised by the hotel and were also very smooth and professional. My Mum and I highly recommend staying at Hotel JEN if you're in Manila. I will definitely stay there next time I am in Manila. Thank you for your kindness during my mother's stay.

Overall Experience with Hotel Jen - Manila was absolute phenomenal.
In February 2020, my partner and I stayed at Hotel Jen for 6 nights and I can tell you spending roughly 24k php was worth it; from communicating with the manager via emails and phone was handled professionally. All of my queries were answered.

From the Hotel Management to receptionists, and even the room attendants and security guards were all professional and committed in providing its guests a secure and reliable accommodation.

Exceptionally clean rooms and spacious rooms.

I love how the establishment close to Starbucks and KBBQ. Very accessible to all sorts of transportation as well as food delivery services.

Free Shuttle to MOA was great too.

I would highly recommend Hotel Jen - Manila to everyone.

The total package at the hotel was excellent, room was very clean and spacious. The pillows were the best I have slept on in ages this together with a most wonderful breakfast spread I have seen again for a long time. The front desk staff were most helpful also your manager in the VIP lounge upstairs ( "BONG" ) . I had stayed at this hotel previously when it was called The Holiday Inn . If I could rate this as a 6 then I would , well done one and all.