BPI J.P. Rizal Binakod Branch

There are two atm inside which can accomodate 2 customer on withdrawals, strict implementation of rules to prevent virus is observed - you will be asked to stay outside and seat on their designated waiting area. Call before going as they implement shortened hours of work 9am to 3pm. I think clearing of checks is cut off at 11 am.

kind service

This branch brought my trust back to BPI since my money was debited by their CAM during the lockdown period. I had to wait til June or the GCQ before I was able to inform them about it. Although it took a long time for them to give it back, they still did.

If you're visiting this branch for customer service transactions, consider going to a different branch. There is no way you can fit the wait time for customer service in your lunch break, you have to allocate a whole day for it. If you have teller transactions, be prepared to sit in line outside of the branch for two-three hours before you can even wait inside. They have 7 cubicles in the branch but two tellers are actually working, the other 5 cubicles are for managers or supervisors who will ignore you and continue in whatever they are doing. The people working at this branch have no concern for how long the queue already is as long as they go about their day to day work. Also prepare to face the two security guards that will shepherd you to whereever it is they think you need to go--one outdoor guard and one indoor guard. They will not know what you want to do, but they enjoy making you wait anyway. All in all, if whatever you need to do can be done at another branch, please take your business there. I recommend the BPI branch along Chino Roces.

Worse banking experience ever. The line for going in is just outside the bank fronting the street. You can smell the generous amount of pollution and dust. Seated in front of the bank outside. Service seems slow i had been outside for over 30mins. There is a circuit branch for bpi its better there. DO NOT TRANSACT HERE.

Despite the fact that there were few customers at BPI JP Rizal, PRC Makati, I waited about 1 to 2 hours for CUSTOMER SERVICE. I left the branch without resolving my issue because I feel it will take more hours due to the lack of urgency among BPI employees (very slow service).

I hope they will value the time of their customers next time.

Since I was disappointed, I will give them 1 star for now.

Very slow service. Decided to get my house loan amounting 4.6M at security bank. I still have savings account with them but after so many years they havent improved their queue system.

Spent an hour waiting on queue for a single transaction. Service was very slow due to limited staff. Cash deposit machine doesnt work!!

GOSH! Worst Bank branch experience ever! : Poorest customer service received.

Bad customer service. Too long waiting time.

The queue is so slow. May iba pa sumisingit kahit di pa number nila. Sobrang bagal din ng service nla.

Walang sistema ang pila at mga teller mga mababagal kumilos matatanda na kasi.