BPI Legarda Branch

Best bank with best staff.

Good Service

I gave 3star just to be fair with the other workers there but I'm ready to give 1star, yesterday April 25, 2019 around 4p.m. I went to encash a check(ofcourse issued under my name) the guy stationed on window 1 assisted me arrogantly, he asked me first why I was issued a check with a large amount(ok i thought it's their SOP so I answered with discretion, though this isn't the first time I encashed check with large amount but was my first time in this branch), he asked me for my ID and I gave my voters he refused telling me it's void due to the bank policy- (first time I heard), so I offered my passport and driver's license receipt, he asked me why my driver's license was still a receipt( humbly I explained), with all my valid/all government issued IDs I was still rejected to encash knowing I have an account in their branch and was offered a credit card without documentation "WTH"! Isn't it enough a check issued under my NAME and I presented SEVERAL IDs?(I do hope I will get an honest answer) attached is a screenshot of IDs valid and needed for check encashment, clearly that guy in window 1 has no idea of what he is talking about (very incompetent), I'm a businessman and several times my clients are issuing PDC most of the time, that check I wanted to encash is for my workers salary, I do understand banks policy as I've been working in 1 before. Such an unhelpful staff(I forgot his name) you have there. Such a shame.

Better do your transactions at Bustillos branch.

Went to this Branch today. As per BPI page, the requirements in opening account is : valid ids and initial deposit so I go ahead with these 2 but when I got there they also require 1x1 pic and proof of billing not the online copy but HARD COPY! Which we dont have in support of electronic billings. They refuse and ask me to return with proof of payment in hard copy. Why dont you align the requirements to the rest of BPI banks?

Very frustrating experience with customer service. Was planning to open an acct. here few months ago but glad I didn't. Haven't resolved my issue with the atm teller 'till now. They don't even answer their phone even during office hours!

Worst bank ever. Unprofessional and unhelpful staff.

Slooowwwwwwwwwwwww service

This branch has the worst customer service ever

Long wait on customer service

Super pangit ng service. Napakabagal ng staff. Bebentahan ka ng insurance na di mo kailangan pag nagbukas ka ng account. Wag na po kayo dito.

Very poor customer service. Matagal waiting time.

Ang bagal ng service dito. Old school school service level.