7-Eleven

The are 2 different 7 11 stores: one on 1st floor, and another on B2, inside MRT station.
B2 store has longer working hours: 7am to 11pm.

Very nice and receptive cashier when i was there!

Miserable guy working in store. The B2 one, I don’t even go in now as he has poor attitude.

Quite a regular here, but the first time experiencing this.

The male staff on Diwali Day charged me normal price for a discounted food and don't know how to cancel transaction and didn't say anything even a sorry. Instead he mumbled while tapping buttons here and there. Kindly educate staffs.

This review is referring to the 7-Eleven shop inside One-North MRT instead of the one inside Fusionopolis. Terrible customer service in the morning of 5th March 2023. Was completely ignored by member of staff sorting out the stocks (instead of helping customers first). Left the store without purchasing after 3 minutes as the train was arriving.

Tried to return an item bought at a different 7-11 store and paid with card. Was first told that they don’t refund card transactions (never told this before when returning purchases) and then was told we had to return at the same store (also never experienced this during previous returns). None of this was mentioned by the 7-11 employee where I had purchased the item. I had specifically asked them whether it could be returned and they only said I needed the receipt. I told the employees at the 7-11 where I was trying to make the return that perhaps 7-11 employees should make this more clearer about return criteria as feedback. At which point one of the workers said that I had wasted their time. During this entire exchange, I was in no way rude or disrespecting of them, although my tone was annoyed during the latter part of the exchange. Absolutely disappointed with the customer service and in that one worker who said I had wasted their time.

Very bad service. The Indian lady staff is very rude.
She accused me for not informing her to scan the 711 apps before she scan my items and pay, when i DID told her beforehand!

I have mentioned 2x, but she didn't respond to me.
It is rude that you don't respond when people is talking to you.

Can't she give a simple respond like "ok" when the customer is telling you something?

Didn't say "thank you" after payment.

Bought some refrigerated drinks they tasted really bad

Your guy here keep going for breaks, can't rely on this 7-11.