Apple Orchard Road

Retail at level 1 whereby there’s displays of the newest model such as: iPhone/ iMac/ macbook/ home pods/ Apple Watch available for almost every table.
Crowded as expected for new releases of the products.
The scenery is good and greenery everywhere.
Level 2 will have some pop up events and invited hosts for sharing. Engagement sessions such as basic concepts of coding for young kids.
Staff are aware about the product details. Was looking to get worldwide adapter, thought it is available for the iPhone. After clarification with the staff, it’s only for macbook.

Was at Apple Orchard because of an Apple Pencil tip bitten by a shiba. The crowd is unbelievable. Yet service by Apple is excellent despite me, an Apple first Gen user, being anti Apple products all these years. Must also salute the easy replacement of the Apple Pencil tip which definitely is more mother Earth friendly and wallet friendly too! Despite the crowd, the Apple staff were very professional, friendly and provided excellent service. Keep up the excellent work! 👏👍

It is a vibrant and prosperous street where you can find nearly all the famous brands you can think of. I encountered two super cute dogs there and took photo with them 😝. With Christmas approaching, there is a carnival, making it suitable for taking children to enjoy.

Was there to buy a watch. Place was crowded due to iPhone 15 launched just last week.

But the crew were patient and polite despite they were very busy.

Well done to the team!

Visit today for my new iphone had some issue. These genius bar guys are very professional. Among them Crystal is the Best. She saves my day. Thank you guys and Keep Apple Up.

Thank you so much Apple Orchard Singapore for making my 20th birthday celebration so memorable and special! Big thanks to Sabrina who sneakily got her colleagues to sing happy birthday for me haha! Sabrina was really easy to talk to and smooth to transact with. Well spoken, super kind and knowledgeable! Thank you so much again Apple Orchard Singapore staff!

I always love this store, the collections are complete and even though it is crowded with people and customers, the staff still try to do their best to assist us and keep checking if we need help and answer questions.

Fantastic Apple Store, just like the best that you’ll find in USA. Everything you need, including third party accessories are here. Staff are plenty and are always keen to help you out. Don’t forgot to check out the second floor, it’s stunning!

I had a fantastic experience at the Apple Genius Bar in Orchard. The team's customer service was exceptional — they were fast, friendly, and incredibly knowledgeable. They addressed my Apple device issue promptly, leaving me thoroughly satisfied with the assistance I received. Kudos to the team for providing such outstanding service

Had a great experience sending my macbook to Genius Bar. Service levels are way beyond the third party service centres. Rather decent turnover and very prompt in their updates for collection. Fuss free! I also highly commend the staff for encouraging to explore alternatives other than immediate repair 💯
Decided on the repairs eventually anyway :)

Very pleasant experience visiting the store. All 4 staff I spoke to was very helpful, pleasant and knowledgeable. Toilet was also clean. Visited without intention to buy but ended up buying an Apple Watch 9 because I found out that on Lazada or shopee you can’t customise it with the strap you want, and also they have a $40 voucher offer (you can use on next purchase) when you buy in store (I think this offer is not on Apple website). Check out was a smooth and easy process and all done via staff’s phone. Impressed with their process and efficiency.

Amazing Apple Store close to Indonesia. Quite fast in repairing devices even though it is expensive

Had help with my MacBook issue of not being able to log in due to an iCloud problem. Yaseer our Apple genius helped us to solve the issue and even going the extra mile of staying after his working hours to assist us.

Very satisfied and appreciative of his help, thanks man

went in late for my appointment and it was cancelled. i was then offered a slot much later, but when i checked myself there was one available in 1h 30 min. weird. needless to say, i was not very pleased with that experience. however frederick saved the day later on with his A* service and attention to detail. best apple employee ever!

Awesome store and service . I had gone to get my AirPods checked with an appointment. The Genius Bar people have that info they put your description so that the servicing person can identify you . I had a great experience and practical suggestion on what should be done .

Honestly everyone was super friendly, kind, helpful and knowledgeable. Very grateful for their support and special shoutout to the lady that helped me. I can’t remember her name but she had pretty bright red hair. Thank you so much :)

To be absolutely frank, I was extremely pleasantly surprised by the level of service they have here. But I mean it's Apple, and I've never expected anything less. Great job either way, team.

We had a set of faulty Airpods Pro, and went to both the service centre at Wheelock (because it was the only one with reservation slots on a weekend), before coming here (to grab a number without prior online slots). Extremely glad we made the choice not to drop our product at QCD, because there would be a $20 service fee irregardless of whether the product was deemed faulty. Even though we ended up waiting 2.5hrs on a Saturday, it was well worth the wait given the many other things we could do around the area.

Was serviced by a gentleman I believed was named Benny. Super patient, super professional, and he immediately changed our Airpods Pro for the fault it had. Very appreciative of his level of service and understanding.

Note here will be that this place is not for those in a rush, but be intentional in slowing down your life a little. Shop around, enjoy the sights and sounds, snap some photos upload a review on Google Maps, have a conversation with the Geniuses, and just, enjoy.

They did a good job in helping me and answering my questions. They fixed my old computer and sold me a new one.

I went today to seek help to migrate my data from my old IPhone 11 to IPhone 15. Ish helped me with this task and provided excellent service. She went out of her way to ensure the migration was properly done. She also encouraged me to attend a workshop while waiting and helped me to register for one. I really liked the workshop and have learnt new tips from the facilitator Ashley. She made a good trainer. MK also helped me with my other purchases like a screen protector, phone cover etc. what a pleasant experience. It makes me want to go to the Apple Store more often esp to attend the workshops.

Chose this outlet to pickup my outlet and process was pretty easy! One of the workers, Jun, was really helpful in assisting & guiding me on the basics of the Macbook, as well as matters related to Apple Care & Returns. Thanks a lot 🤗