Xiaomi Store Singapore - Waterway Point

Serene attended to me. I was looking to replace my retired vacuum mop. She was a great listener, attentive and didn’t interrupt.

Based on my budget, she shared options and explained the differences. Mulled over the options, I bought the one that she recommended.

I was blown away by her meticulous attitude and service. Before I made the payment, I asked to redeem my Atome vouchers. She took out the calculator and checked which voucher gave the best discount.

Also, I asked if I was able to leave it at the shop because I had to make a grocery run. She was more than glad to help and left it at a corner behind the counter.

Amazing service!

Xiaomi is known globally for its affordable and innovative products. Here at the Authorised Mi Store, you can find the latest range of smartphones, mobile accessories, IoT, lifestyle and ecosystem products from Xiaomi.

Staffs really helpful & guide along with a new buy device from their store.

Had a pleasant purchase experience with Mr Joe Wong attending to us. He was helpful and patient answering to our queries.

Had the opportunity to be saved by Mr Joe at Waterway Point XiaoMi outlet. He’s an extremely professional & empathetic salesman. Really went above & beyond to recommend the various CCTV camera. Thank you for yr superb service!

This outlet have very good service staff especially Norman.. They take time to explain their products and address our concerns. Norman even went all out to help us bring our item to the taxi stand. Thank you so much for the excellent service.

I got 2 redmi note 13 series phones from Joe. Subsequently I encounter many problems with the new phones.
Joe helped me to solve the problems many times when I went to see him. I can see that he is a very patient person towards all customers. Thank you Joe for all your help!

We have patronise waterway point Xiaomi store a few times and we always look for Joe. Joe is very patience in answering our question, knowledgeable with all his products , friendly and always serve with extra miles. Xiaomi store is blessed to have a wonderful staff like Joe. Keep up the good works and all the best to you Joe. Thank you for your great service. :)

Impressive customer experience. There are people outside the store to help you, so that's good. When you are finally ushered inside, you will be assigned to one staff who will attend to you throughout. The one assigned to me was helpful and knowledgeable on the products and the payment process was seamless after that.

Bought a Mi pad 6 from the store where assistant was really friendly and patient in setting up the device, explaining the warranty and doing some on-site test on camera etc. He went on to introduce other range of products with explanation but not pushy. Thank you

Very nice and attentive staff at Waterway Point Mall. Helped us to understand the phone and assist in transferring data from my dad's old phone to the new bought phone. Well done Ms Serene and Mr Joseph and thank you so much for your kind assistance. Seldom see such services even in bigger brands. Keep up the good work guys.. Two thumbs up 👍 👍

Have a wonderful buying experience at the store, attended by Joe Wong back in Sept. He was patient to demonstrate the charging performance of the power bank he recommended for my S20 ultra note, so I can make informed decision. He even went as far as to remind me to take picture of my receipt and service centre details, just in case I experience issues and there's 6 months warranty. Nevertheless, the power bank worked well during my 2 weeks overseas trip.

Thank you!

Excellent service , Joe Wong.Thank you!

I was served by a cute sales person of the name of Zhang Xin. She assisted me with a product and I was really impress by her knowledge. Keep it up! I ended up purchasing the item straight away. Good job 👍

Joe is very patient to answer all my question despite shop is filled with customers. I must praise the staffs at waterway point. They are really trying their best to serve everyone. I will definitely recommend my friends to buy from xiaomi because of their services.

Overall the service is ok by the female staff.

shop full of Xiaomi item
Nice ppl 👍 too

Joe Wong 服務周到 待顧客誠恳和耐💕

这一间店的员工很好，态度有礼貌，厂品多