ACE Rent A Car

This is the first time in 15 years that it was easy to make a reservation over the phone in the U.S., able to speak to a great customer service person who spoke both English and Spanish who gave us step by step instructions as to what to do once we got to Guadalajara. He also told us exactly what the total price would be. He said the rental price is cheap. It's the insurance that cost a lot. Once we got to the airport booth. It was shocking but the price was the same as the rep said it would be. The Aurpirt rep was so nice and the car was brand new! We will never rent from anyplace else! Our last rental was horrible and a ripoff. We've rented from several different American companies and they were all bad! If you want a fair deal with a pleasant experience, rent with Ace!

THE SERVICE WAS GREAT! THE PRICE WAS GREAT!
GREAT CUSTOMER SERVICE WILL GO BACK WITH THEN......

Muy buen presio y servicio tambien

Buena opcion para rentar carros

Buenos coches a buen precio

Barato y rapido

Muy buen servicio el carro bien y el precio increible todo a tiempo

Buen servicio

First off, unlike all the other car rentals at the airport, ACE closes at 23h30, while many flights arrive at and after 0H00.
So after a 18hour travel, I had to get a taxi to my hotel and come back in the morning to pick up my car.
And now the best part, even though my rental was fully paid in advance (Expedia) they charged me U$D226 for some reason. This was not mentioned anywhere on the renting agreement when I booked the car online.
To top it all off, I had to wait over 45min for them to "ready my car".

So it was a bumpy start... but after that everything was fine, including returning the car.

All in all it was ok, but with those "extra" U$D226 I paid, i could've got a better car from another car rental that is open 24/7.

Edit: For info, the shuttle to get to the car rental is on the left hand side when you exit the airport arrivals, it is a blue van.
The rental company is actually called "Mex Fox".

Beware! ACE rental car is operated by MEX Rental. I was quoted a fair amount by Priceline, by the time I got the car and took their insurance, it was almost 4 times more. Never again will I rent from this people! And to add insult to injury, they have their own dollar/peso exchange which will result in them charge your credit card card even more (from 8-10% extra).

Para empezar hay que investigar que ACE no tiene sucursal en el Aeropuerto de Guadalajara sino que lo representa MEX renta a car.
Mi reservación era en pesos y quería la señorita “Rosi” a toda costa en transformarla a dólares para cobrarme $ 1000.00 mas.
Mi reservación era para un Ford Fusion o similar y me dieron en su lugar un Toyota Corolla, que por supuesto no es equivalente. El equivalente de la Toyota sería un Camri.
Cuando te informan del seguro que estás obligado a comprar, te informan que su empresa cobra en dólares, pero qué tal que lo hacen con una sobretasa de $ 1.50 por dólar más caro que el banco.

Muy penoso e injusto.

Veremos cómo funciona el auto que me dieron, (hasta el momento bien) y cómo nos va al momento de la entrega del mismo.

Gracias.

Dr. David Lasky M.