Krystal Grand Suites Insurgentes

Thoroughly enjoyed this hotel and location literally across the street. You can catch the buses that take you into the forma and all of the things to do downtown Mexico City. There are plenty of things to do a block away as far as banks pharmacies restaurants, gas station, so very convenient walk to things and accessible. It does not have a pool so if you’re looking for a pool, this is not your spot however, everything else is great. They have a Starbucks in the lobby and the staff is very accommodating. They have valet parking and we ordered Uber eats, which got there surprisingly fast within five minutes we had our food. Lots of options to choose from and the view. If you get higher up in the tower is very nice of the city.

Great hotel at reasonable price and superb location - which of course depends where you are headed.
Stayed there for three nights as a tourist and to visit family in Pedregal. Great access to San Angel and Coyoacán. Wide choice of shops, bars, and restaurants around. Would come back any time.

I stayed at Krystal for around two months during a short assignment at work, in Mexico City, and simply loved it. A high standard hotel, amazing accommodation, such an excellent service, great food.Everything perfect!

Well located on the south of the city, this property offers plenty of dining options within walking distance. They have valet parking - although you pay for it, it’s worth the convenience. We were given a VIP upgrade to a Penthouse corner suite, with a phenomenal view of the sunrise over the volcanoes and the city. The suites are modern and well appointed, with everything you need and more. Everyone we interacted with, was friendly and accommodating. We enjoyed our stay and definitely will be back in our next trip to the city. We would recommend this property to anyone looking for a great place to stay.

I do not even know where to start about the PERFECTION of the stay I experienced with this hotel. From the minute I entered, I saw how incredible my trip to Mexico City would be. This hotel is located in an upscale, clean area of the city. Most importantly, it’s safe.

Everyone—from the security to the front desk staff—went above and beyond to make us feel welcomed. The professionalism and kindness shown from the staff was what made me realize that I would be a customer for life. My boyfriend wanted to propose to me and coordinated with hotel staff and management to have everything set before I checked in that day. Thank you for making my stay INCREDIBLE!

Great hotel, very comfortable and clean, however the service could definitely be a little better. Overall, the staff was never very friendly and helpful

Excellent customer service. They did a great job of making us feel welcome. Restaurant was good, and priced very well.

Overall a good experience for my first time in Mexico City.

This is a nice hotel near San Angel/ Coyocan area. Big & centralized AC rooms. Clean & super hygiene. I stayed there for ~2 months.
Good service with gym.
Little expensive but its on the main road and easy to reach.
I would recommend this hotel for stay. Good vibes

The location was perfect for what we used it, also near the city. The service was amazing, all the staff were at all times helpful. The rooms are nice and modern although they do need some deep cleaning and maintenance.

Great service apartment style hotel with modern furnishing and good English-speaking service. Location is not central (and traffic into Roma/Condesa can get really bad).

We stayed at a Junior Suite, which is a studio-style room with a work desk, small living room table, kitchenette, and a standing shower. The hotel feels clean and new, and front desk is friendly and helpful.

Pros: fairly spacious room, comfortable bed (not too hard or soft), nice view of the city, equipped with basic amenities you may need, safe area, good restaurant options nearby, blackout curtains

Cons: minor traffic noise (but did not affect sleep), breakfast (room service) was subpar, shower head does not always have consistent "spray" or pressure, water from shower may leak into the rest of the bathroom if the door isn't closed properly

Overall a good choice if you do not need to drive into the city every day.

Very nice rooms.
Very nice area.
There is way more room for improvement with The front desk staff. :(

After a 20 hours trip to Mexico, you expect more solutions Than problems from them.

From start to finish, this was a fantastic experience! Even the glitches were taken care of quickly, professionally and completely! The rooms were nice, the restaurant food was good, and we were near many places to visit! I higly recommend this hotel for anyone looking for a good experience while visiting Mexico City.

Awesome service and facilities.
Really liked the location. Nearby parks and shopping malls and easy to get around. Staff speaks English fairly well-not a common thing in Mexico city hotels -and they were very caring. I am definitely coming back here on next visit to the city.

This place was absolutely beautiful and very accommodating. Great stay, the staff was helpful and was willing to do anything we asked to make our stay memorable. There was a mild language barrier, but overall it was wonderful.

Feeling like home, with their comfy suites. Just missing a big long mirror in the room to take your morning selfie. Staff very profesional and friendly. You may ask them anything and they are always trying to help you and solve your situation. I will say that the service is like in 5 stars hotels/palace.
Good location with shops and restaurants nearby.
The food at the restaurant is excellent.
Good job! Keep going.

This hotel has everything you need to have a pleasant stay when visiting Mexico City. The pictures in their website, truly depict what they have to offer. A clean, and nice place to enjoy yourself. The staff is extremely friendly, and courteous. The hotel is very well located; there are many places to eat within walking distance. Also the park where they sell art is a couple of blocks from the hotel. There, you'll find a ton of local artists selling their pieces on Saturday. The area where the hotel is, feels secure. There's also a nice looking restaurant located near the lobby; and although, we didn't have a chance to eat there, I think I should pass that on.

Overall this is a great hotel to stay at. Very clean, employees are for friendly. It’s on a very safe area with lots of restaurant and stores in es liking distance. They offer valet parking witch is very convenient. Security employees are always friendly and make you feel secure. I highly recommend this hotel. Their room service seem very pricey. I recommend going outside of the hotel to get better food and lower price.

Fantastic hotel to stay in, especially if you're looking for extra room with kitchenette. Loved the space and location. Perfect for walking to San Angel, parks, or a 8min Uber ride to Coyoacan.

Super amazing 👏place to stay. Really upscale. Great service and attention to detail. Had an issue with the wifi. But they took care of the problem immediately..

Absolutely amazing everything is perfect here from room service to the really nice bar and really nice restaurant. Everyone at the front desk is very nice, I highly recommend this place and this is my spot to stay from now on when I come to Mexico City