Hoshino Resorts KAI Enshu

Outstanding hotel with tea tasting theme. There are so many teas to try here.

The onsen is very comfortable. The temperature is just right. It wasn’t crowded when I went - only 1 or 2 people.

The meals were simply amazing. Quantity and quality are just right.

Thank you for the amazing service.

It's really an average Hoshino Resort. Nice big baths, no bathtub in rooms, very kid friendly, kind young service staff. They had baby bath tubs in the big baths for us. Our 1.5 year old had an amazing time there even if he didn't go in the big bath with just the kiddy bath tub and shower. They gave us free meals for the kid both dinner and breakfast. The dinner server even remembered our kids name and was super friendly. We loved the place and would visit again and will recommend to any tea lovers.

Picked this hotel as I like my teas and wanted a relaxing short break whilst on my holiday to Japan so decided to try a hoshinoya/kai hotel since they're supposed to be a luxurious hotel chain. Definitely wasn't disappointed.
Stayed for 2 nights and even though the staff spoke limited English (and I think only a handful actually spoke English), the service was impeccable! Absolute fantastic and attentive customer service from the moment you srrive at the hotel.
We arrived at the local train station and took a free shuttle bus to the hotel which was around a 45 minutes drive. Shuttle bus stop was easy to find. I believe it goes to a few different hotels but the staff member will annouce the hotel name when you arrive.
When we arrived at the hotel, the staff was waiting outside to greet us and they assigned a member of staff who spoke some English to welcome us and take our luggage. As soon as we entered the hotel, the staff member told us our room number and asked us to go to our rooms and wait there for 5-10 minutes. We literally didn't have to go to the reception to check in or anything (thought I believe this differs for each person as I saw some of the japanese guests sitting at the tables in the lounge whilst the staff checked them in).
After a few minutes in our rooms, a member of staff came to help us check in by introducing the hotel to us and booking our time slots for dinner/breakfast and activities. Note: the staffs english can be a bit limited but they try really hard and please be patient. I understand a bit of japanese so it was fine but worse comes to worse, use google translate.

Room itself was quite big. A bit old for my liking as everything was made out of wood and you can tell its starting to get a bit old. But everything seemed clean and the service made it up. No usb plugs, only japanese but you can borrow from reception (I borrowed usb-c and iphone chargers)

For dinner and breakfast, as we stayed for 2 nights, the menu was different for each night and morning. Lovely food and good portion sizes. If you dont finish the main meal (the rice dish) during dinner, they will help you pack it up so you can bring it with you for later as a snack etc.

Onsens were nice, though they weren't as hot as the ones I've previously been to but still nice. Water was quite clear too so not sure how much minerals were in it.

As a tea themed hotel, there was a very wide selection (13 types) of green, hochija and black tea to chose from throughout the day. Cold tea, ice lollies and ginger tea are provided. We attended the tea making session when we arrived and that was quite interesting as the staff teaches you how to properly make tea. Bear in mind, the staff speaks in japanese when teaching but they will guide you in english through each steps and answer any of your questions at the end in English.

Water machines dotted around throughout the hotel. No microwave or ice machine but you dont really need one and Im sure they would happily microwave for you if you needed. Only downside was no bottles of water in the room but they had water machines so thats fine.

Again, staff are really attentive and I believe they make a note of small details you tell them etc. so when a different member of staff serves you, they know. I told 1 member of staff that I'll be going Nagoya after the hotel stay and in the morning, the new member of staff who served us knew about this and started a conversation with us about Nagoya. Very hardworking staff, you see them working everywhere and extremely polite.

In terms of location, it's quite far from the city centre and there arent that many entertainment or sightseeing places nearby. Theres a cozy town/temple etc that's around 20 minutes walk away. There's also a theme park, zoo and cable cars nearby (10-20 mins walk) if youre interested.

Loved the whole experience, next time I'll definitely be staying at another Kai/Hoshinoya resort (maybe a newer hotel this time) but just great experience!! Thank you to all the staff who served us during our visit 😊😊😊

Relaxing experience near the lake at Hamamatsu Shizuoka Japan with a focus on Japanese green tea. Pick your choice of outdoor or indoor onsen. Absolutely exquisite dinner and breakfast.

This is the best ryokan I've ever been to. It's quite pricey but it's worth it! The ryokan situated in Shizuoka prefecture which is famous for its tea so this ryokan includes tea-related activities guests can participate in. For example, tea tasting where you will try a few different kinds of tea or tea night that you can sample green tea something cocktail. Those are free for guests and there is also a small tea ceremony to teach you more about various of tea and how to drink them (comes with a fee. It was ¥2,000 when I went on Dec 2017).

The food there is very well prepared. There are little details here and there which make the taste more delicate and the whole experience more special. If you're not a fan of unagi (eel), I highly recommend you try it here. It literally changes my opinion on unagi and now I'm in love with it!

The room, the onsen, and the staff are great. Just great. Beautiful room with great view. Staff are super Japanese polite (if you know what I mean). I stayed there for two nights and, despite not really having anything else to do in this little town, I absolutely love this ryokan and have no negative comment about it. I might not come back to Hamamatsu again but I'll definitely check out other ryokans from Kai when I travel to Japan in the future.

We were spoiled by the exception service of the staff and the luxurious amenities. If you love green tea, KAI Enshu is a tea lovers dream vacation with many types of tea available at all times and even an onsen steeped in tea leaves.

We had the opportunity for a 2 nights getaway from Tokyo and wanted to experience another Hoshino resort. This is our third KAI resort experience.

Everything is truly looked after, service is anticipated and it starts from the minute you enter the property until you leave. Indulge in the world class service that Hoshino Resorts have to offer, the hospitality is one of the very best I have experienced in any hotel or resort that I have visited and you will be too pampered to want to live here forever.

Dishes are well prepared with the very best ingredients that is offered in and around the area, Comfortable tatami rooms, private onsen of your own allows you to unwind and relax at your own terms helps to make this resort a perfect getaway anytime of the year.

I will definitely visit another Hoshino Resort to continue to experience all they have to offer. The team did not disappoint and I have been highly impressed by the impeccable hospitality during my short getaway.

Amazing expensive over all. I am tea lover so I felt like in a tea heaven.

The room is big and comfortable, good services and good Omakase

Ryokan's service moved our mind.
It's the best exprience in japan on our trip

Excellent service. Clean facility. Good food.

Great resort, with great food and an amazing view.

Good food and great view

11/24に両親、嫁さんと4人でとまりました。高速降りてからのアクセスがよく、お風呂もお部屋も良い感じです。ご飯、美味しいかったです。
ここではいろんなお茶がテイストできます。お茶好きの人にはたまらないと思います。是非一度。おすすめです。

金婚の祝に娘夫婦からのプレゼントで宿泊しました。今まで泊まった旅館とは違って、何もかも良かったです｡旅館に滞在中の催し物等、何かとおもてなしを工夫されています。特に接客の教育が素晴らしいです。私の失敗ですが、夕食時にお茶を頂いたので、眠れませんでした。自宅では、夕飯にお茶は飲みません。ノンカフェインのお茶が有れば良かったかと思います。

界が大好きで各地に泊まってます。今回も大満足でした！お食事ももちろん美味しく、ご当地楽の煎茶は日本人に馴染み深いながら新しく、とても楽しめました。
少し行きづらいですが、浜名湖の辺というロケーションも素晴らしかったです。

「そうそう、温泉旅館に泊まる醍醐味はこういうことなのよ！」って感慨にふけりました。リノベ前は敷居の高い高級旅館でしたが、界ブランドになって、かえって選択肢の中に入りました。泊まって本当に良かったです。

特別室利用しました。部屋も広く設備も素晴らしい。ウェルカムドリンクが豊富で、利き茶やお茶カクテルのサービス、色々な種類のお茶を選んで部屋で飲めたりとお茶を堪能できます。食事もとても満足です。値段はそれなりにしますが、大切な方との記念日におすすめ。

関西や名古屋は数え切れない行ってるのですが、舘山寺はいつも素通り。この度、縁あっで
星野リゾート界遠州に泊まりました。
部屋、食事、温泉、スタッフの対応、全て満足行くものでした。
星野リゾートの進出で、各地の寂れた温泉が活性化していますが、舘山寺温泉街も往年のように元気になるよう祈っております。

彼女の誕生日祝いで来ました。ホテル内はさすが星野リゾートといった感じで、シンプルで洗練されている一方で、くつろげるスペースや細かなイベントなどがありじっくり楽しめました。

こちらのホテルでは地元にちなんでお茶がテーマとなっており、利き茶体験ができます。また、館内では様々なお茶を楽しむことができ、室内にも3セットお茶が用意されています。

食事も豪華でした。特に地元名産の鰻の蒲焼きはフワッとしていて美味しかったです。食後には事前に予約していたプリザーブドフラワーとケーキの界のお祝い箱(税込7,800円)を出していただきました。

客室からは浜名湖が一望できます。また大浴場までの道は夏だと多くの風鈴がきれいな音色を奏でていて美しいです。

満足な宿泊でした。