Express Furnishing

UPDATE:

Updating from a 1 star to a 5 star review.

The owner reached out, long story short... sometimes having the wrong workers/employees can lead to a shitshow. We both compromised and got things sorted. Love how the product turned out.

🙂

Great experience

Thank you!

Wish I could give 0 stars :(

AVOID AVOID AVOID!!!

You have been warned, this is the worst service I have received in all my life. We had to be constantly nagging the owner about our item, he eventually told us it was ready but when we went to collect it, the item was not even painted. We left all the way from Kingston to Portmore for nothing and the owner didn’t even apologize.
The quality of the item was mediocre, the paint that was sprayed on the item was not dried properly leaving a lot of finger marks and imperfections, the middle door is severely misaligned and does not close properly.
I paid for the installation of the item, but I only got constant excuses, I eventually had to pay someone else to do it. I have been trying to get my installation refund from the owner for almost a month and each time it’s a different excuse. He has even blocked me on his social media page. The owner of this company is very unprofessional, please avoid this service/business at all costs, you have been warned.

- Poor customer service
- Poor quality of product
- Difficult/Impossible to get refund

They are the worst furniture company I’ve ever dealt with . We paid Ricardo August 7 and it’s now October 27th and we haven’t received a progress on the console we ordered and we asked for a refund last week , we haven’t even gotten a refund or feedback from him. When you call them they’re very rude and sometimes they don’t even answer yet he’s so quick to take your money . We scheduled for our designer to take a look in person for the console and when he showed up no one was there and the owner responded and said “oh the work men are probably gone to country” Very unprofessional! I would never recommend this business to anyone ! They are thieves and very dishonest

If I was able to give this place 0 star that’s what they would have gotten from me.. this business and its owner, Ricardo are the absolute worst. I made a deposit in April 2021 and I had to follow up on them countless times to get my receipt. They tell u the furniture will be ready in 6-8 weeks and if you do not reach out to them you will not hear from them. To this date of my review, I have still not received the furniture. The owner trying to bribe my husband to put in a kids desk to keep us patient maybe.. how much patience can one have???? I am soo disgusted by this place and the service.. guys please they are on Instagram as Expressfurnishing with some very nice pictures. DO NOT be fooled..

The worst experience. The owner is SUPER rude and knows nothing about customer service. And he always play victim. And he will tell you "its better to have poor customer service than bad furniture ". Oh and they don't communicate well. My delivery date for my furniture passed and noone said nothing to me.
Very poor service. Dealing with this company is a headache. My nephew also gave him a contract to furnish out his house and up to now.
Not reliable not accountable not professional and certainly not EXPRESS.

The worst furniture place. Neither the product is finished well, not is it delivered timely. I placed my order in Mar 2020 and still waiting... pathetic is an understatement. Ricardo should be in jail for being a fraudster.

Please don’t ever give business to Ricardo who runs this company. All you get is constant lies and deceit.

I wouldn’t recommend this place to anybody! The owner very unprofessional and only nice to make you send money, all him do a tell you dates and dont come through and don’t take your calls

The biggest mistake I made was to do business with this place. From July 08, 2020 to this day as I write this post, I have not received all the furniture that I paid for in full. Furthermore, an item that I received have some nasty and unacceptable scratches which to this day is not corrected. I have exhausted all methods of communication trying to resolve the matter. Do not waste your time and money.

Please do not support this company they are very unprofessional and unaccountable…. It’s been 5 months and counting since they have collected my money and have yet to produce a piece of furniture even after making me rearrange my place to collect they were a no show…… very unreliable set of people

HIGHLY NOT RECOMMENDED